Care Coordinator Assistant
Position Summary The Care Coordinator Assistant supports the homecare marketing and intake teams through referral coordination, outreach efforts, administrative support, and timely communication with referral sources and prospective clients. This role helps maintain relationships with healthcare partners, monitors pending referrals and case activity, and ensures prompt follow-up and accurate reporting to support patient admissions and organizational growth.
Key Responsibilities
Support marketing and intake teams with referral coordination and follow-up activities. Build and maintain relationships with physicians, hospitals, nursing homes, and other referral sources. Respond promptly to referral inquiries, phone calls, and emails from clients and referral partners. Monitor pending referrals and ensure cases are assigned and processed accurately in McKesson. Communicate patient discharge updates and scheduling concerns to marketing and intake leadership. Assist with community outreach events, health fairs, and preparation of promotional materials. Manage electronic referrals and ensure timely responses within required timeframes. Contact patients and referral partners for additional information, paperwork, or follow-up needs. Provide regular reports and updates to assigned marketing representatives and leadership. Support organizational growth by helping improve referral development and customer service efforts. Requirements:
Qualifications
High school diploma or equivalent required; healthcare, marketing, or customer service experience preferred. Strong communication, organizational, and multitasking skills required. Proficiency in Microsoft Office as well as healthcare systems. Ability to maintain professionalism, confidentiality, and strong relationships with referral partners and team members. Benefits: Why Choose Pinnacle? Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes. Growth & Stability: Over two decades as Floridaβs largest independent home health agency. Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement. Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. Recognized Excellence: Ranked as a USA Today Top Workplace. Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities. Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics. Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!