Case Administrator (Legal Services/Administrative Support)

Pay Range:

Compensation will be determined on geographic location. This position is also eligible for quarterly performance-based incentives.

• Charlotte, NC | Miami, FL | San Antonio, TX: $49,000 – $52,500
• Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 – $55,500
• Houston, TX | Johnston, RI | Minneapolis, MN: $53,000 – $56,500
• Chicago, IL | Philadelphia, PA | Voorhees, NJ: $55,000 – $59,000
• Boston, MA | Washington D.C.: $58,000 - $61,000
• New York, NY: $62,000 – $65,500

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.

Work Environment

This position offers a remote work arrangement.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Associate's degree in business or related field; 3+ years customer service, case administration, or legal experience; strong communication; intermediate Microsoft Office, especially Excel; comfort with web-based systems and AI tools.

Key Responsibilities

• managing cases
• corresponding with parties
• scheduling documentation

Skills & Tools

PRISM, Microsoft Office, Microsoft Excel

Job Details

• Category: Legal and Compliance
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Dallas or Boston or Johnston or Roseville or Miami or Voorhees or San Antonio or United States or New York City or Houston or Chicago or Charlotte
• Salary: USD 49,000 – 65,500 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About American Arbitration Association

A global leader in arbitration, mediation, and online dispute resolution, transforming how disputes are resolved with technology and data. — Industry: Non-Profit Organizations and NGOs