Case Aide

JOB SPECIFICS The Case Aide-Community Services helps clients to obtain and maintain eligibility for Economic Assistance programs and assists Eligibility Specialists complete some of the functions needed for case maintenance. DESIRABLE EXPERIENCE:Paid work experience or training in support or administration of public assistance programs such as emergency assistance Paid work experience providing customer service in a high volume setting Paid work experience working with private and/or confidential client information Associates degree or higher in behavioral sciences, human services, accounting, math or business SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration. HOURS / DAYS: 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs. ANTICIPATED HIRING RATE: $25.51 Hourly E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. E- Verify Participation Poster Right to work Poster JOB SUMMARY The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area. EMPLOYMENT CRITERIA MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting. CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Core Competencies outline essential business and professional traits necessary to perform this job. Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals; Provide inclusive and equitable service to all members of the community with dignity and respect; Demonstrate support for the County’s diversity, equity and inclusion program; Demonstrates knowledge of available resources and other economic support programs; Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs; Demonstrates skills in basic mathematics; Demonstrates ability to organize and coordinate job activities; and Demonstrates ability to accurately and rapidly process detailed information. DUTIES & RESPONSIBILITIES Provide case support: Open and maintain client eligibility records; Review case records for completion; and Interview clients to obtain and verify information. Maintain compliance with state, federal and county regulations and requirements: Perform statistical computations; Participate in the development of procedures for service operations; Identify procedural changes and communicate to affected staff; Develop and create spreadsheets and reports; and Provide administrative support for advisory or community committees. Process financial transactions Authorize, verify and process service payment of services; Code and reconcile payments; Coordinate billing for social services expenses; Establish records to ensure reimbursement of eligible funding; Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and Assist with budget process as requested. Perform other duties as assigned. WORK ENVIRONMENT Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions. This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.