Case Management Consultant

Case Management ConsultantPay Ranges: $48,000 - $69,300 At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. The Case Management Consultant supports associates and leaders through leave, workplace accommodation, and workers' compensation processes in partnership with third-party administrators (TPAs) and internal stakeholders. This role promotes compliant case administration, safe and timely return to work, a positive associate experience, and effective management of claim costs. Responsibilities: Leave and Accommodation ManagementManage assigned leave and accommodation cases in accordance with company policy and applicable requirements. Guide associates and leaders through case processes, status updates, responsibilities, and next steps. Coordinate and document accommodation requests with HR Business Partners and leaders. Resolve escalated concerns with Associate Relations, Legal, and other stakeholders. Workers' Compensation ManagementGuide associates through the workers' compensation process, including transitional-duty and pay questions. Coordinate with TPAs, healthcare providers, Legal, Enterprise Health and Safety, and other partners to support claim investigation, resolution, and return to work. Maintain accurate claim records and communicate status and transitional-duty needs to appropriate stakeholders. Support required OSHA recordkeeping, state-specific reporting, and escalated claim resolution. Vendor Oversight & ComplianceMonitor vendor performance and address service, claim-administration, and payment concerns. Maintain knowledge of applicable requirements and monitor TPA adherence to company policy and regulations. Coordinate required legal, regulatory, and agency documentation. Protect confidential information and support changing business priorities. Qualifications: Three to four years of benefits, leave, accommodation, workers' compensation, or related case-management experience. Strong communication, interpersonal, and customer-service skills. Excellent organization, attention to detail, judgment, and ability to manage multiple priorities. Ability to analyze case information, protect confidential information, and collaborate across teams. Preferred Qualifications: FMLA, state or local leave, and workers' compensation experience. Proficiency with Microsoft Excel and ServiceNow or a comparable case-management platform. Education: Bachelor's degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience. Core Competencies: Drives ResultsAction OrientedCollaboratesDecision MakingNimble LearningBenefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include: Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. No-cost mental health and well-being support through our Employee Assistance Program (EAP). 401(k) with company match and Associate Stock Purchase Program with discount. Opportunity for paid time off, paid parental leave and access to family building benefits. Home, auto and pet insurance and a company-provided Care.com subscription. Tuition reimbursement and scholarship opportunities for post-secondary education. Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love. Visit bbwbenefits.com for more details. Primary Location: United States-Ohio-ColumbusWork Locations: Homeoh Filler Address Line 1 Columbus 43230Job: HR ServicesOrganization: BBW Home OfficeSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Full-timeJob Level: Day Job