Case Management Intern

Virtual Integration Services

a virtual direct service office for ORR eligible communities

outside of local ORR service providers’ service areas

Intern Job Description

Position Title: Employment Services Intern

Reports To: Senior Case Manager, Remote

Team: Virtual Integration Services

Location: anywhere in the US/Virtual

Status: Unpaid, University Credit Available

Time commitment: 6-months; 15 hours per week

Primary Purpose

The Case Manager intern offers support and services to refugee newcomers to help them successfully

make a new home in the United States. Spanish fluency is required. The Case Manager Intern works

closely with the Virtual Integration Services case management team to support program participants. In

conjunction with the Virtual Integration services team, the intern increases the capacity of newly arrived

refugees and other ORR eligible populations facing barriers to identify community resources and access

the tools, information and services they need to achieve lasting self-sufficiency. This may include

applications to public benefits such as SNAP, cash assistance, and health insurance. The intern will

support program intake, assessment and referrals funded by the Office of Refugee Resettlement (ORR).

Additionally, the position will conduct research and outreach on a wide array to community service

providers to advocate for access for clients to promote local integration in a diverse number of locations.

Learning Objectives

Deepen skills around client-centered social service provision with diverse communities

Develop program documentation for federal grants skills

Strengthen community mapping skills and advocacy

Understand and assess Office of Refugee Resettlement (ORR) community eligibility requirements

Collaboration and coordination with teams (in virtual setting)

Use of virtual tools to support and empower newcomers

Essential Duties

Conduct Community Resource Mapping including internet research and phone calls to ensure the

resource is accessible to program participants.

Support program participants with completing there benefits applications.

Provide culturally humble, client-centered services that are responsive to the needs of program

participants in conjunction with Case Managers and Associate Director, Remote Services.

Process referrals for virtual integration services, including assessment of eligibility and enrollment in

services where appropriate.

Check out our landing page:

https://cwsglobal.org/virtual-integration-

services/

Email: [email protected]

Conduct assessment and evaluation of service needs with client and works together with client (and

local service providers or partners as appropriate) to reach goals.

Work with clients to identify and address barriers, refer to support services that may assist clients in

becoming self-sufficient, including, but not limited to transportation, health services, employment

services, immigration services, or childcare.

Conduct research on local services available for enrolled clients and advocate for access where eligible

and appropriate

Maintain digital case files using CWS online database, including, but not limited to case notes,

assessments, supporting documentation, and other required program documentation.

Maintain confidentiality standards.

Other duties as assigned

Requirements

Spanish fluency is required

Passionate about serving diverse groups of refugees and immigrants and interest in building

interpersonal relationships to welcome and empower refugees.

Ready to work in a highly dynamic work environment that requires flexibility and proactiveness to best

accompany program participants and support economic self-sufficiency.

Ability to commit to a 6-month internship term

Must be willing to use Whatsapp, phone calls, zoom and other platforms to communicate with clients.

Must consent to a background check and (if driving clients) motor vehicle record check.

Proficient in Microsoft Word, Zoom/Google Meet email, Whatsapp and internet-based applications.

Time Management: Strong time management and organizational skills to accomplish tasks.

Ability to work early mornings and evenings to meet the needs of the program participants

e.g., meeting with a program participant after their workday in the evening to provide job coaching

Skills & Qualifications

Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners

and teams;

Ability to conduct oneself in a professional and courteous manner at all times to represent the

professional and institutional interests of CWS;

Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software

is essential;

Ability to work in a multi-cultural environment required.

Spanish fluency required; 6-month commitment; proficiency in Microsoft Word, Excel, PowerPoint, Zoom/Google Meet, WhatsApp, and database software; willingness to work early mornings and evenings; background check required.

Key Responsibilities

• conducting resource mapping
• supporting benefits applications
• processing referrals

Skills & Tools

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Zoom, Google Meet, WhatsApp

Job Details

• Category: Social Services
• Seniority: No Prior Experience Required
• Commitment: Internship, Part Time
• Workplace: Remote — United States
• Languages: English, Spanish

About Church World Service

A non-profit organization providing virtual integration services to refugees and other ORR-eligible populations. — Industry: Non-Profit Organizations and NGOs