Change Management Specialist | REMOTE

Title: Change Management Specialist Engagement Period: 12 Months Location: REMOTE Visa: All visa categories are acceptable except OPT/CPT. Job Description: Mandatory Qualification: The Operating Model Change Management Specialist supports the design of future-state operations for New York's non-MAGI Medicaid eligibility system. The specialist documents how work is performed today, turns functional system designs into day-to-day process flows, facilitates stakeholder sessions to refine those flows, and helps plan for change and prepare staff, consumers, and partners for go-live. They also help with implementation planning. The role reports to the Operating Model workstream lead and works closely with Functional, Training, Change & Communications, and Readiness teams. The engagement runs in three overlapping stages. As-Is work centers on research and current-state mapping, which establishes the baseline for change. Future state work focuses on defining future operations and developing To-Be process flows based on functional design documentation and stakeholder needs. These efforts inform implementation planning, ranging from change management activities to operational shifts. Required Experience in operating model design, business process mapping (current and future state), or process improvement Advanced proficiency in Microsoft Visio, PowerPoint, Word, and Excel Experience facilitating working sessions with business and technical stakeholders Strong analytical and critical-thinking skills, with the ability to turn detailed findings into clear recommendations and implementation actions Strong written and verbal communication, including executive-level summaries Attention to detail and the ability to manage multiple deliverables at once Discretion when handling sensitive program, staffing, and client information Preferred Experience with Medicaid, health and human services, or other public-sector modernization programs. Experience with change management or organizational readiness. Familiarity with New York State government or Medicaid eligibility processes. Experience conducting user research or frontline stakeholder Responsibilities: Current-state business process mapping: Research and document how work is performed today, including steps, handoffs, roles, systems, pain points, and policy dependencies. Build the maps in Visio and validate them with the workstream lead and subject matter experts. Future-state process design: Convert functional system designs into To-Be process flows in Visio, and keep those flows updated as designs change. To-Be facilitation: Plan and lead To-Be sessions with program and DOH stakeholders, capture refinements, and document decisions, open items, and owners in a consistent format. Executive briefings: Prepare concise PowerPoint briefings that present options, risks, and implementation needs so leaders can make decisions. Research and synthesis: Review policies, procedures, and program materials, and summarize findings in clear Word or Excel documents that others can act on. Implementation Planning: Assess changes between current and future state of process flows and the target operating model to inform implementation activities; supports activities as needed. Quality and version control: Ensure all deliverables are accurate, version-controlled, and consistent with program standards before submission to the workstream lead. Key Deliverables Current-state process maps and supporting research summaries, delivered early in the engagement to establish the baseline Future-state process flows and To-Be session documentation, including decision logs and action item tracking Executive briefings for DOH and program leadership Knowledge, Skills, and Abilities