Chat Support Clerk

This is a Fully Remote Job 1. About Our Client: The organization operates in the home care industry, providing in-home care services to clients and their families. It addresses the challenge of connecting individuals seeking home care support with reliable information and access to services that meet their needs. The organization aims to deliver compassionate, high-quality care, focusing on improving the patient experience and supporting families in obtaining appropriate care. 2. About the Opportunity: The Chat Support Clerk role serves as the initial point of contact for individuals seeking information about home care services. This position is responsible for managing online chat inquiries, providing accurate service information, scheduling appointments, and ensuring clients feel supported. The role directly contributes to enhancing client access to care and supports the organization''s mission by facilitating communication and service coordination. 3. Responsibilities: Respond promptly and professionally to incoming chat messages Provide accurate information about home care services, availability, and pricing Assist clients with scheduling consultations and coordinating assessments Document chat interactions in the customer service system Transfer complex inquiries to appropriate departments or supervisors Follow up to ensure client satisfaction Maintain confidentiality and comply with HIPAA regulations Collaborate with the support team to improve response times and service quality Identify frequent client questions and suggest updates to chat templates Support additional administrative tasks as needed 4. Requirements: High school diploma or equivalent; entry-level candidates encouraged Strong written communication skills with accurate grammar and spelling Ability to type efficiently in a fast-paced environment Basic computer proficiency with chat platforms and customer service software Empathy and a desire to assist others Strong problem-solving skills and attention to detail Ability to work independently remotely while staying engaged with the team Reliable internet connection and quiet workspace Prior experience in customer service, healthcare, or home care is a plus but not required Willingness to learn about home care services and policies 5. Pay Range and Compensation Package: Salary range of $57,383 to $65,783 per year Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.