Chief of Staff, Strategic Health Partnerships

Job Description:

• Own strategic customer relationships end to end across strategic health and pharma accounts
• Build relationships with senior stakeholders and keep priorities and workstreams on track
• Translate customer goals into strategies, plans, and programs
• Partner across Thrive to drive execution and deliver a high-quality customer experience
• Create executive-ready presentations, memos, proposals, communications plans, activation timelines, and roadmaps
• Own planning, tracking, and documentation of key workstreams
• Drive follow-ups from customer and partner meetings
• Collaborate with executive leadership on strategic customer initiatives and executive communications
• Lead renewal and expansion planning for high-value, complex accounts
• Partner with Sales and Leadership to identify opportunities, demonstrate value, and forecast accurately
• Lead executive-facing QBRs and long-term partnership discussions
• Identify customer needs, challenges, and risks and mobilize internal partners
• Navigate changing priorities and respond to feedback with adaptability

Requirements:

• BA/BS degree or equivalent relevant experience
• 4–7+ years of experience in investment banking, private equity, consulting, or technology, ideally including chief of staff, business operations, client delivery, or customer-facing experience
• Comfortable interfacing directly with customers
• Experience working alongside C-suite and senior stakeholders, internally and externally
• Experience creating structured, executive-ready plans from ambiguous or evolving direction
• Excellent slide creation and presentation skills
• Strong written and verbal communication skills
• Strong analytical, problem-solving, and program management skills
• Communications/PR fluency is a plus, not a requirement
• Ability to operate autonomously, prioritize well, anticipate needs, and create structure in ambiguity
• Ability to understand complex business challenges and turn them into clear plans and impactful solutions
• Passion for well-being, performance, and the human impact of technology

Benefits:

• Mission-driven impact
• Career growth opportunities
• Supportive human-centric culture
• Wellness perks and benefits
• Medical, dental, and vision coverage
• 401(k) program with company match
• Generous paid time-off programs
• Thrive Time: additional paid time off after major projects or intense periods of work
• Performance bonus
• Equity