Chief Operating Officer

Chief Operating Officer (COO)Company: Donkey Location: United States Work Model: Remote Employment Type: Full-Time Department: Executive Leadership Reports To: Chief Executive Officer (CEO) About DonkeyDonkey is an AI-native trading company that helps U.S. businesses source products directly from manufacturers and simplify international purchasing. The company focuses on factory-direct sourcing, landed-cost pricing, import logistics, and supply chain coordination, helping businesses purchase goods with greater pricing transparency and operational efficiency. Position OverviewDonkey is seeking an experienced and strategic Chief Operating Officer (COO) to oversee the company's day-to-day operations, strengthen organizational effectiveness, and support its long-term growth. The COO will work closely with the CEO and senior leadership team to translate business strategy into actionable operating plans, establish scalable processes, and improve performance across core business functions. The ideal candidate combines executive leadership experience with strong analytical, organizational, and decision-making skills. This individual will help build efficient operating systems, align cross-functional teams, and ensure that the company's operational capabilities support its evolving business objectives.

Key Responsibilities

Executive Leadership &

• Strategy:

Partner with the CEO and senior leadership team to develop and execute strategic priorities, operational plans, and long-term growth initiatives. Business Operations Management: Oversee daily business operations, establish clear operating procedures, and ensure that workflows are efficient, consistent, and scalable. Operational Excellence: Identify process inefficiencies, implement continuous improvement initiatives, and introduce performance standards to enhance productivity and service quality. Cross-Functional Coordination: Coordinate activities across sourcing, procurement, logistics, technology, customer operations, and other relevant functions to ensure effective execution. Performance Management: Establish key performance indicators (KPIs), monitor operational results, analyze performance trends, and implement corrective actions when necessary. Financial &

• Resource Management:

Collaborate with finance and other department leaders on operating budgets, resource allocation, cost management, and operational planning. Organizational Development: Build effective management structures, clarify roles and responsibilities, strengthen accountability, and support the development of high-performing teams. Supply Chain &

• Service Delivery:

Support the development of reliable operating processes for supplier coordination, order fulfillment, logistics execution, and customer delivery. Risk Management &

• Compliance:

Work with relevant stakeholders to identify operational risks, strengthen internal controls, and promote compliance with applicable policies and regulations. Technology &

• Process Integration:

Collaborate with technology and product teams to improve operational systems, automate routine workflows, and support data-driven decision-making. Business Growth &

• Scalability:

Evaluate new business opportunities, support market expansion, and ensure operational infrastructure can accommodate increasing transaction volumes and customer demand. Executive Reporting: Provide the CEO with regular updates on operational performance, strategic initiatives, resource requirements, and emerging business challenges. QualificationsBachelor's degree in Business Administration, Operations Management, Management, Finance, or a related field; an advanced degree is a plus. Significant experience in operations leadership, business management, general management, or a related executive capacity. Demonstrated ability to develop and implement operational strategies aligned with organizational objectives. Strong leadership and people-management skills, including experience coordinating cross-functional teams. Proven ability to improve operational efficiency, manage resources, and establish measurable performance standards. Strong analytical, problem-solving, and strategic decision-making capabilities. Excellent communication, negotiation, and stakeholder-management skills. Ability to manage multiple priorities, lead organizational initiatives, and operate effectively in a fast-paced environment. Familiarity with operational systems, business analytics, workflow automation, and performance management tools. Experience in international trade, supply chain operations, logistics, or technology-enabled businesses is an advantage. Preferred AttributesStrategic thinker with a practical, execution-oriented approach. Comfortable working in a growing organization where processes and structures continue to evolve. Able to balance short-term operational demands with long-term strategic objectives. Strong sense of ownership, accountability, and organizational responsibility. Effective at leading distributed teams and collaborating across different time zones. Work EnvironmentThis is a remote, full-time executive position based in the United States. The COO will collaborate with the CEO and teams across relevant business functions through virtual meetings, digital collaboration platforms, and regular performance reviews. Candidates must be authorized to work in the United States if required by the applicable employment arrangement. Equal Opportunity StatementDonkey is committed to providing equal employment opportunities and fostering a professional, respectful, and inclusive work environment. Employment decisions are based on qualifications, relevant experience, business needs, and applicable law. How to ApplyInterested candidates are encouraged to submit their resume and a brief overview of their executive leadership experience, operational achievements, and approach to building scalable business operations.