Claims Advocate

Claim Advocate

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

As a Claim Advocate, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

• Proactively manage assigned property and casualty claims while developing and executing strategies that support successful claim outcomes
• Review new claims, assess coverage, and coordinate reporting to carriers and other stakeholders as appropriate
• Advocate on behalf of clients by collaborating with carriers, adjusters, third-party administrators, attorneys, and vendors throughout the claim process
• Analyze claim activity, reserve levels, coverage determinations, and carrier positions to identify opportunities that improve client outcomes
• Facilitate claim review meetings, client discussions, and vendor interactions while providing clear updates and recommendations
• Research and obtain claim-related information, challenge claim decisions when warranted, and support dispute resolution efforts
• Maintain accurate documentation, claim diaries, and milestone tracking within claim management systems
• Provide regular claim status updates and strategic recommendations to clients and internal stakeholders while ensuring service standards are met

Required Qualifications

• Minimum of 3 years of insurance claims, risk management, or related commercial insurance experience
• Strong knowledge of Property & Casualty insurance claims processes and coverage analysis
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple claims and competing priorities
• Ability to work independently while collaborating effectively with clients, carriers, and internal teams
• Proficiency with Microsoft Office applications
• Experience using claims management systems and related insurance technology platforms

Preferred Qualifications

• 8+ years of relevant claims experience for senior-level opportunities
• Commercial Lines claims experience
• Experience handling complex property claims, including business interruption exposures
• Understanding of legal claim documents, contracts, leases, and loss transfer opportunities
• Strong knowledge of commercial insurance policy language and coverage interpretation
• Experience challenging carrier coverage positions and advocating for client interests
• College degree and/or professional insurance designations
• Experience with AMS360, ImageRight, or similar agency management and document management systems

Compensation

• Salary Range: $80,000 annually

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

Work Arrangement

This position is Remote.

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Minimum 3 years of insurance claims, risk management, or related commercial insurance experience; strong knowledge of P&C claims processes; excellent communication and organizational skills; proficiency with Microsoft Office and claims management systems.

Key Responsibilities

• managing claims
• advocating for clients
• analyzing claim activity

Skills & Tools

Microsoft Office, AMS360, ImageRight

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 80,000 – 80,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Alera Group, Inc.

A leading independent insurance and financial services firm providing employee benefits, property and casualty insurance, retirement plan services, wealth services, and human capital solutions. — Industry: Finance