Remote Position
Claims Complex Property Adjuster
🌍 Remote · United States
💼 Full-time
Job Description:
- Support the Property Claims operation by handling high-complexity claims reported on Homeowner policies written by the Interinsurance Exchange
- Interpret First Notice of Loss reports
- Conduct loss investigations, evaluate coverage and damages, develop negotiation strategies, and resolve claims
- Identify and obtain statements from insureds, claimants, and witnesses
- Conduct phone investigations to determine coverage and damages and distinguish allegations from facts
- Determine policy obligations by assessing liability and damage components
- Maintain proper activities and service levels
- Communicate with members, insureds, claimants, vendors, and internal and external departments
- Explain policy coverages, benefits, and claims processes verbally and/or in writing
- Recognize and address complex coverage and subrogation issues
- Evaluate, assess, and negotiate first-party claim settlements within settlement authority across multiple markets
- Assess personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology/tools
- Discern and address issues that may be questioned in an audit
- Mentor and assist with training less experienced personnel and provide coaching in files
- Attend and participate in legal proceedings
- Direct and interact with in-house and outside counsel on litigated files
- Provide sworn expert testimony in courtroom or deposition settings
- Prepare comprehensive formal reports on high-profile claims for senior management
- Respond quickly to customer needs and problems
Requirements:
- 7-9 years prior claims handling experience (Required)
- Bachelor's equivalent combination of education and experience (Preferred)
- 7-9 years property claims administration experience (Preferred)
- Working knowledge of claims administration best practices and procedures
- Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles
- Advanced knowledge of Microsoft Office suite, general computer software and claims software
- Comprehensive understanding of building and vehicle repair procedures and third-party liability issues
- Advanced leadership skills among peers
- Advanced organization and planning recognition skills
- Advanced oral and written communication skills
- Advanced interpersonal skills
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by State (Required)
- Chartered Property Casualty Underwriter certification (Preferred)
- Associate in Claims certification (Preferred)
- An insurance/claims adjuster license may be required for claims administration in specific states
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance
- Occasional travel to off-site business meetings or conferences