Claims Field Consultant, Insurance (Remote - EST or CT)

Claims Field Consultant, Insurance (Remote - EST or CT)The Claims Field Consultant ensures client satisfaction and retention through quality service and proactive consultation.This position is responsible for building and maintaining relationships with customers' claims organizations within an assigned client base.About The BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency.Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle--all while reducing risk.About Our TeamOur Claims sales team works with insurance carriers and claims teams to provide tools and solutions to help better understand the market and manage risk.ResponsibilitiesDevelop relationships with claims offices in assigned customers and serve as a key point of contact for those claims offices to address service needs.Work closely with Vertical Account Managers to build client-specific service plans that drive revenue growth.Analyze industry trends, competitive threats and client-specific product usage trends to develop strategies focused on client retention and revenue growth.Analyze customers' current product usage to identify opportunities and provide user training recommendations.Understand processes and workflows at each claims office to identify LexisNexis Risk products that may add value; report competitive intelligence back to LexisNexis Risk.Troubleshoot product / service-related concerns and coordinate resolution with internal partners.Prepare and deliver LexisNexis Risk product training to claims offices in person and via webinars, for groups of varying sizes.QualificationsBachelor's degree or equivalent work experience.5years of auto claims experience; leadership or training experience preferred.Insurance consulting or account management background also considered.Claims-related professional designations (e.g., AIC, ARM, CPCU, SCLA, CCLA) strongly preferred.Strong organizational and project management skills.Excellent written and verbal communication skills; comfortable speaking in front of groups and creating training material.Strong customer relationship management experience.Proficiency with MS Office (Word, Excel, PowerPoint); ability to analyze data with Excel (pivot tables, etc.).Travel up to 25%.BenefitsHealth Benefits :Comprehensive medical, dental and vision coverage.Retirement Benefits :401(k) with match and Employee Stock Purchase Plan.Wellbeing :Wellness platform with incentives, Headspace app, Employee Assistance, and Time-off programs.Disability, Life, Critical Illness, and Hospital Indemnity insurance.Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.Paid time off plus up to two additional days for participation in Employee Resource Groups and volunteering.Learn more about the LexisNexis Risk team and our culture here.J-18808-Ljbffr. Experience: 3 years required