Claims Transformation & Process Improvement Lead

Claims Transformation & Process Improvement Lead Permanent | 100% Remote – USA A leading insurer is looking for a Claims Transformation & Process Improvement Lead to support operational improvement across its Claims function. This role combines claims operations, technology adoption, training and process improvement, helping teams adopt new systems, improve workflows and embed more effective ways of working. The position is approximately 50% Claims operational support and 50% transformation, training and operational enablement.

Key Responsibilities

Claims Transformation & Process Improvement Support the rollout and adoption of new claims technology and tools Improve claims processes, workflows and ways of working Support operational improvement initiatives across the Claims function Help embed technology and process changes Work closely with Claims, Quality Assurance and Compliance stakeholders Training & Operational Enablement Deliver training on claims systems, technology and processes Support new employee onboarding Develop training materials, process guides and learning content Maintain accurate operational and training documentation Support training reporting and content management You’ll ideally have experience across: Commercial Insurance Claims operations Claims systems and workflows Process improvement or transformation Technology and systems adoption Training and operational enablement Working across Claims, Compliance and Quality Assurance