Client Growth Manager (SaaS / Client Success)
About Us
Sunshine Ecommerce LLC is a fast-growing eCommerce SaaS ecosystem helping entrepreneurs launch and scale online businesses across the United States. We work closely with our clients long-term, helping them grow sustainable online businesses through hands-on support, strategic guidance, operational assistance, and ongoing business development. We are expanding our Irvine team and looking for sharp, motivated, client-oriented professionals who thrive in a fast-paced and growth-focused environment. About The Role This role focuses on client retention, relationship management, and long-term customer lifetime value (LTV). You will work directly with existing clients through: Zoom meetings phone calls Intercom messaging SMS/text communication email follow-ups Your goal is to build strong client relationships, improve engagement, support account growth, and help clients stay active and successful long-term. This is a relationship-driven role that combines: customer success, SaaS account management, retention, business consulting, and account growth. This is NOT a cold-calling or high-pressure sales role.
Responsibilities
Manage and grow relationships with existing clients Conduct onboarding and strategy Zoom calls Help clients navigate and scale their businesses Increase long-term client engagement and retention Support account expansion and re-investment Monitor account health and performance Communicate consistently through Zoom, phone, Intercom, text, and email Maintain accurate CRM and client communication records Collaborate with internal teams to improve client experience Skills & Qualifications Exceptional verbal and written communication skills Strong relationship-building and interpersonal abilities Fast learner with strong adaptability Positive, professional, and solution-oriented mindset Strong consistency and follow-up skills Ability to deliver a premium, white-glove customer experience Comfortable communicating through Zoom, phone, text, and messaging platforms Strong emotional intelligence and people skills Highly organized and self-motivated Ability to multitask in a fast-paced environment Preferred Experience Experience in any of the following is highly preferred: eCommerce SaaS platforms Customer Success Client Relations Account Management Retention Sales or Consulting Digital Marketing Online business operations Experience with platforms such as Intercom, CRM systems, or Zoom is a strong plus. Compensation & Benefits $60,000 annual base salary Additional $40,000–$50,000 annual commission and performance bonuses based on targets and portfolio performance Paid Time Off (PTO) Paid Holidays Dental Insurance Vision Insurance Paid training and onboarding Career growth opportunities Hybrid work flexibility after successful completion of training Work Schedule Full-time Monday–Friday In-office during onboarding and training period Hybrid schedule available after training: 1-2 work-from-home days per week Culture Fit We are looking for motivated, sharp, client-focused professionals who enjoy communication, relationship-building, business growth, and delivering an exceptional client experience in a modern SaaS environment. Pay: $60,000.00 - $110,000.00 per year
Benefits
Dental insurance Paid time off Paid training Vision insurance Work from home Work Location: In person