Client Implementation and Support Specialist
Location: Remote (North America or LATAM)
Type: Contract to full time
Background
Navable is a venture-backed, and growing Fintech startup building a suite of solutions and tools to serve alternative asset managers.
Our clients include top private equity firms and venture capital firms in the US and in Europe with $100+ Billion in assets under management. We are seeking a Client Implementation Manager to play a pivotal role in shaping the company’s technological future.
The Role
You’ll be able to help make an immediate impact on the business and play a critical part in helping the company deliver on our revenue goals. As an early team member, you’ll also have the opportunity to grow into a future leader within the organization.
This is an opportunity to be a part of shaping the future of a mission-driven Fintech company, building out the company and transforming an industry.
What You’ll Do:
- Lead projects with clients and partners. This includes navigating large complex organizations, leading all meetings, setting clear agendas and communicating consistently with the team to ensure project success.
- Build and optimize process flows to ensure seamless delivery of client engagements.
- Help troubleshoot any issues with clients and prioritize incoming requests with Navable leadership team.
- Wear a product management hat in order to understand actual customer needs (vs. ad hoc feature requests) and be able to translate this into product requirements that align with the our strategic roadmap
- Provide overall customer support and be a trusted resource for our clients and partners alike to rely on
- Initially this will be an individual contributor role with significant opportunity to lead & grow as Navable and our client base grows.
The Ideal Candidate:
- Experience as a Program Manager, Client Implementation Manager or similar.
- Thrive in the startup phase of a company and very comfortable with ambiguity.
- Excels at understanding systems and processes. Able to map out processes, distill to team and ensure implementation.
- Some light technical chops. While being able to code is not required, the ideal candidate can get “scrappy” and dig into systems in order to provide answers back to clients
- Able to be articulate with a calm, confident demeanor to reassure clients during critical project roll-outs. You can handle red tape of large organizations with ease.
- You take initiative, are resourceful and have a high sense of ownership
- You have confidence and experience speaking to different audiences through written and verbal communication.
- Must be able to work US hours.
Perks at Navable
- Competitive Salary, Equity Compensation and Benefits for full time employees
- Abundant Growth Opportunities- seriously!!
- Fully remote work
- Ego-free, rollup your sleeves, culture led by a female CEO & Fintech veteran
Interested in this role? Send an email to [email protected] with why you want to join Navable and any materials that showcase your best work.
Experience as a Program Manager or Client Implementation Manager; ability to map processes and handle ambiguity; light technical skills; strong communication; must work US hours.
Key Responsibilities
- leading client projects
- optimizing process flows
- troubleshooting client issues
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Contract, Full Time
- Workplace: Remote — North America or South America
- Languages: English
About Navable
A venture-backed fintech startup building tools for alternative asset managers. — Industry: Information Technology