CLIENT LIAISON REPRESENTATIVE

Company Description

Pathway Recruitment Solutions is a Metro Detroit–based recruitment agency dedicated to transforming careers and businesses through direct placement services. Founded in February 2023, the firm is led by owner Amethyst Oliver, an HR professional and Davenport University alum, and is focused on modern, people-centered hiring practices. The agency connects talent with opportunities across IT, healthcare, administrative/clerical, manufacturing, and human resources. Pathway Recruitment Solutions is committed to empowering job seekers and employers by aligning individual strengths with organizational needs. Team members join a growing company that values innovation, collaboration, and long-term career success. Role Description The Client Liaison Representative is a full-time, remote role responsible for building and maintaining strong relationships with clients and candidates. Day-to-day tasks include communicating with clients to understand hiring needs, providing updates on recruitment progress, and ensuring a positive experience throughout the placement process. The role involves addressing client inquiries, coordinating interviews, gathering feedback, and supporting the recruitment team in matching candidates with suitable roles. The Client Liaison Representative also monitors client satisfaction, identifies opportunities to enhance service delivery, and contributes to process improvements. This position requires regular virtual meetings, accurate documentation, and proactive follow-up to ensure consistent, high-quality service.

Qualifications

Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering a positive client experience. Excellent Communication skills, both written and verbal, to effectively interact with clients, candidates, and internal teams. Experience or aptitude in Sales, with the ability to present services, build trust, and support business growth. Ability to provide Training and guidance to clients or candidates on processes, tools, and expectations as needed. Previous experience in recruitment, staffing, account management, or a related client-facing role is beneficial. Strong organizational skills, attention to detail, and ability to manage multiple client relationships simultaneously in a remote environment. Comfort with using CRM or applicant tracking systems, video conferencing tools, and standard office software. High school diploma required; an associate or bachelor’s degree in business, human resources, communications, or a related field is preferred.