Client Manager

This is a Fully Remote Job 1. About Our Client: The organization operates in the mental health benefits space for employers. It provides a global platform that offers employees access to one-on-one, group, and self-serve digital resources addressing emotional, professional, social, financial, and physical well-being. This platform helps individuals manage stress or treat depression by guiding them to appropriate care at the right time. The organization supports companies in enabling their employees to improve their mental health and overall well-being. Backed by prominent investors and having raised over $170 million in under two years, the company holds the distinction of being the fastest entirely female-founded U.S. company to reach Unicorn status. It operates as a fully remote workforce and has received recognition such as the World’s Most Innovative Companies of 2023 and the 2023 Well-Being Trailblazer Award. 2. About the Opportunity: The Client Manager role is responsible for managing employer relationships from onboarding through contract renewal. This position partners with Fortune 500 companies to promote product adoption, engagement, and long-term client retention and growth. The role involves close collaboration with senior HR executives and business leaders, acting as a product expert, strategic consultant, and advocate for mental health. The Client Manager’s efforts directly influence the platform’s continuous improvement and the positive impact on millions of employees. This role requires experience managing large-scale client relationships and the ability to analyze data for strategic recommendations. It is a high-impact position that contributes to client success and program effectiveness. This position is not eligible to be performed in Hawaii. 3. Responsibilities: Manage a portfolio of client accounts as the primary contact for top customers Build and maintain relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants Support sales initiatives by representing the client management function and partnership approach Conduct regular global account meetings to align and refine customer strategies Collaborate with Global Client Managers to ensure consistent approaches across regions Develop and execute customized program strategies that integrate with clients’ broader benefit offerings Drive engagement with mental wellness programs, converting clients into advocates and case studies Serve as primary contact for solution updates and urgent escalations Understand cultural nuances influencing global client interactions Provide local implementation support alongside the US-based team Deliver tailored Benefit Overview training sessions to clients Lead global Quarterly Business Reviews and Annual Business Reviews, including reporting for global customers Use data and insights strategically to guide decisions and provide actionable recommendations Utilize tools such as Looker, Gainsight, and Salesforce to monitor client health and identify risks and opportunities Drive measurable outcomes in engagement, wellness impact, benefits utilization, retention, renewals, and product expansion 4. Requirements: Experience managing large-scale client relationships Strong analytical skills with the ability to use data for strategic decision-making Proven ability to build and maintain relationships with senior HR and business leaders Experience working with tools like Looker, Gainsight, and Salesforce Excellent communication and presentation skills Ability to work collaboratively across global teams and understand diverse cultural contexts Comfortable leading meetings and delivering training to varied audiences 5. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.