Client Onboarding Specialist (I-9 / E-Verify SaaS)

We're a Software Company looking for help with a part-time client-ops role for our I-9 and E-Verify platform. Note that this is not an internal HR seat. You will take a signed customer from contract to live, including account setup, E-Verify, training, and a clean handoff. You already know how HR teams hire, onboard, and offboard people inside an HRIS/ATS, and you’re fluent enough with software to reproduce a bug and file a real ticket. WHAT YOU OWN: New-client onboarding (most of the week). After the order form is signed: invoice, client folder, CRM/task setup, account configuration (companies, locations, users), E-Verify / designated-agent setup, onboarding email, and the training call. Keep the onboarding SOP accurate. Escalate document/visa edge cases — don’t guess. Remote Section 2 quality (cap ~2 hours/week). Review a sample of our managed video verification calls against the SOP. Note misses, coachable patterns, and product issues. We reschedule when the new hire doesn’t have documents ready; we don’t stretch a call to be nice. Help documentation. Short how-to guides and screenshots for key workflows, in lockstep with existing product videos. REQUIRED QUALIFICATIONS: US-based and able to pass a background check Fluent in I-9/E-Verify, HRIS/ATS, and the employee lifecycle Able to run a training call without a script, and to file a clear bug ticket Available on client video calls without distractions (quiet space, reliable internet, camera on) Strong plus: SHRM-SCP; admin in Rippling, Gusto, ADP, BambooHR, Workday, or UKG; you’ve supported an HR/compliance software company before. Tools: Stripe, HubSpot, ClickUp, Google Workspace, our web app. Please, no agencies. Hours to start are ~10/week, overlap with Mountain Time. We always do a 30-day trial for all new team members.