Client Operations Analyst
Job description
We are looking for a Client Operations Analyst to join our Brazil Operations team. This role is responsible for the daily execution of client operations, ensuring trips are successfully planned and completed, operational issues are resolved quickly, and service levels are consistently met.
You will work closely with clients, drivers, and internal teams to support trip execution, manage real-time operational needs, and help deliver a reliable and high-quality client experience.
What You'll Do
Manage daily client operations and ensure service levels, quality standards, and operational performance targets are met.
Monitor trips in real time and resolve operational issues, including vehicle pickup and drop-off authorizations, replacements, and roadside assistance.
Plan and route trips, coordinating schedules, documentation, and operational requirements.
Monitor trip and vehicle confirmations ahead of scheduled movements and follow up on pending items until resolution.
Serve as a main operational point of contact for assigned clients, providing updates, answering questions, supporting training, and resolving operational needs.
Review driver earnings adjustments and expense submissions to ensure accuracy and identify potential discrepancies or fraud.
Coordinate post-trip issue resolution, including traffic violations, accidents, damages, and other operational exceptions.
Manage driver resource cards used for trip-related expenses such as fuel and tolls.
Support process improvement initiatives, including the creation and review of SOPs.
Participate in operational planning meetings and collaborate with cross-functional teams.
What We're Looking For
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and sense of ownership.
Ability to handle time-sensitive operational issues and make sound decisions.
Comfortable working with operational systems, data, and performance metrics.
Previous experience in operations, logistics, transportation, customer operations, or a similar environment is preferred.
Intermediate to advanced English is preferred.
Experience in a technology-driven or high-growth environment is a plus.
Mandatory requirements
- Available to work the afternoon/evening shift, from 1:00 PM to 10:00 PM Brazil time, including a 1-hour break, for this remote position.
Desirable requirements
- 2+ years of experience in operations, logistics, transportation, or customer operations roles.
- Experience working with operational systems, data analysis, and performance metrics tracking.
- Previous experience in a technology-driven or high-growth company environment.
- Experience managing real-time operational issues and coordinating across multiple stakeholders.
- Intermediate to advanced English proficiency for client communication and documentation.
- Proficiency with operational management or logistics software platforms and tools.
About the company
DRAIVER is an industry-leading vehicle logistics platform that connects businesses with transportation services and independent drivers through technology. Our platform helps companies plan, coordinate, track, and execute vehicle movements efficiently while providing real-time visibility throughout the entire journey.
Available for afternoon/evening shift 1-10 PM Brazil time; strong organizational, communication, and problem-solving skills; ability to manage multiple priorities; experience in operations or logistics preferred; intermediate to advanced English preferred.
Key Responsibilities
- managing client operations
- monitoring trips
- resolving operational issues
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Brazil
- Languages: English
About Draiver
An industry-leading vehicle logistics platform connecting businesses with transportation services and independent drivers through technology. — Industry: Transportation and Logistics