Client Relationship Manager
Client Relationship ManagerRemote - USAbout the RoleLead Cleo's Customer Success strategy, ensuring meticulous recording of customer interactions and timely follow-ups.Steer the customer journey from initiation to renewal, delivering a seamless and enriching experience.Manage a diverse portfolio of 30clients through regular one-on-one meetings with stakeholders and conducting thorough quarterly Executive Business Reviews.Build and nurture strong relationships with customers to foster loyalty and generate highly referenceable accounts.Develop insights into clients' organizational structures and connect with key business leaders.Align client objectives with effective solutions provided by Cleo.Proactively identify and resolve issues, collaborating efficiently with internal and external teams.Keep precise documentation of all customer service interactions and discussions.Escalate critical issues to relevant teams such as Services, Support, and Product when necessary.Create impactful recommendations to identify and promote additional business opportunities.Commit to personal and professional growth while contributing to team initiatives as required.Your Qualifications5years of experience in Customer Success, Sales/Account Management, or Professional Services in an Enterprise Software or SaaS environment.Proven track record of effective collaboration and influence among cross-functional teams and executive leaders.Able to excel in a fast-paced environment with minimal predefined processes.Outstanding communication and presentation skills, engaging both business and technical audiences effectively.What We Offer:Competitive Salary:$75,000 - $100,000 plus bonus opportunities.Comprehensive Healthcare, Dental, and Vision coverage.Flexible Paid Time Off (PTO).A supportive culture emphasizing work-life balance.401k matching program.Flexible Spending Account (FSA) and Health Savings Account (HSA) options.Employee Assistance Program for personal support.Paid Parental Leave.Be part of an organization serving over 4,000 clients with a 99% retention rate.Opportunities for rapid career advancement and salary growth.A dynamic and engaging work environment that inspires enthusiasm.At Cleo Communications US, LLC, we utilize artificial intelligence tools for various stages of our recruitment process, including resume screening and candidate matching, to ensure fair and consistent evaluations. If you have any questions or need an alternative assessment method, please contact us at [email protected] Communications US, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.Create a Job AlertInterested in advancing your career at Cleo (US)? Receive future job opportunities directly to your email. Experience: 5 years required