Client Service Associate

Independent financial planning and investment management firm in Tampa, FL is seeking a PERMANENTLY REMOTE full-time Client Service Associate to join our team. We're a growing fee-based firm committed to meaningful client relationships and investing in our people. Work-life balance, teamwork, and enabling everyone's success are core priorities here. In this client service role, you'll be essential to delivering outstanding experiences. You'll work alongside a team that values both professional excellence and treating people well. If you want to join a Financial Planning Team that is dedicated to their clients & staff and has created a culture of success, this may be a good fit for you! This position will be permanently remote. We will provide you with equipment to work from home, but you will be expected to have a workspace where you can work comfortably full-time. This position is open to candidates in Eastern and Central time zones. Compensation: - Salary range of $65K-80K, commensurate with relevant experience - Great Work/Life Balance with a Monday-Friday Schedule - Health Insurance Plan with Company Contribution (100% of employee’s premium) - 401(k) with employer match - Generous PTO Policy & Paid Holidays - Permanently remote position No business development Responsibilities include: - Respond to client requests with timeliness and accuracy - Process trade orders from financial advisors - Process account opening applications, transfer paperwork, money movements and/or other various custodial tasks - Manage notes, activities, workflows and reports in our CRM - Manage and execute client deliverables after the advisors’ meetings and communicate with clients to follow up - Communicate with clients via phone and email regularly regarding scheduling, paperwork, and follow up tasks - Assist with process improvement over time - Solve issues as they come up with the goal of providing excellent client service - Assist with client billing Requirements: - 2 years of financial services experience and prior remote working experience - Adept and skilled with technology, 3rd party software, and the use of Microsoft Office products (Word, Power Point, Excel, Etc.) - Ability to prioritize tasks, problem-solve, and meet deadlines - Organization skills & attention to detail - Ability to work independently while prioritizing projects and managing your time – we do not micromanage - Ability to learn and implement new technology and software quickly - Ability to communicate well with clients and colleagues and work in a collaborative environment - Ability to follow office processes and policies related to office operations & client privacy The Process: - Qualified candidates will start the process by having a 15-30 minute zoom interview conducted by our recruiting consultant. - If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance, you will be invited for an interview with the team. - Qualified candidates will be asked to take assessments. We are an Equal Opportunity Employer.