Client Success Associate

This is a Fully Remote Job 1. About Our Client: The organization operates within the healthcare staffing industry, addressing the challenge of efficiently connecting healthcare facilities with qualified professionals. It supports healthcare providers and supplier partners by managing staffing needs and streamlining placement processes. The program focuses on improving operational workflows and client outcomes through technology and data management, serving a broad network of healthcare clients and suppliers. 2. About the Opportunity: The Client Success Associate plays a key role in supporting client operations and strengthening relationships with healthcare supplier partners. This position is responsible for qualifying placement opportunities, managing requisitions, screening candidate profiles, and assisting with onboarding. The role supports client success managers and contributes to program improvements by managing operational tasks, maintaining communication with partners, and delivering consistent reporting. This position ensures smooth staffing processes and enhances client satisfaction through proactive service and detailed follow-up. 3. Responsibilities: Meet or exceed established KPIs including productivity and time to vet Manage a desk of 150 TOA within six months Support implementation tasks for new or existing accounts Identify opportunities for program improvements Assist in developing and reviewing performance reports Develop knowledge of vendor management system (VMS) technology for data management and support Audit client and supplier bookings for accuracy Maintain communication with supplier partners regarding contract status and extensions Provide prompt and proactive customer service internally and externally Manage creation and distribution of activity and performance reports Handle facility onboarding documents as directed Provide team coverage as needed across clients or enterprise Review and prescreen profiles to ensure candidates meet hiring manager requirements 4. Requirements: Minimum 1 year of experience in a customer-facing role Ability to work efficiently both independently and collaboratively in a fast-paced environment Effective written, verbal, and interpersonal communication skills Proficiency in Microsoft Office applications and internet use Healthcare experience preferred Knowledge of hospital systems, medical terminology, or healthcare services preferred Familiarity with vendor management systems (VMS) preferred 5. Pay Range and Compensation Package: $22.36 - $27.40 per hour 6. Benefits & Perks: Medical, dental, vision, life, and long-term disability insurance starting day one Short-term disability, accident, and critical illness coverage Legal assistance, identity protection, and pet coverage Retirement plan with employer match Generous vacation plan plus 8.5 paid holidays Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.