Client Success Manager

SYMETRI Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world. This is a fully remote position. ROLE We're looking for a proactive, consultative Client Success Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership. Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement. RESPONSIBILITIES - Own customer retention and renewal outcomes across a high-volume portfolio. - Build strong client relationships through proactive outreach and consultative conversations. - Identify and escalate customer risks using engagement and health indicators. - Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals. - Partner with Sales to surface expansion opportunities and support account growth. - Coordinate with technical, consulting, and support teams to ensure positive client outcomes. - Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems. - Guide customers through Autodesk licensing updates, program changes, and adoption best practices REQIREMENTS - 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role. - Experience managing multiple priorities in a fast-paced environment. - Strong communication, relationship-building, and problem-solving skills. - Experience with CRM platforms such as Salesforce (Planhat experience is a plus). - Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word. - Demonstrated ownership, accountability, and attention to detail. - Bachelor's degree or equivalent combination of education and experience. - + Experience in software, SaaS, technology, or subscription-based business - Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries - Understanding of customer lifecycle management, renewals, and adoption strategies BENEFITS & PERKS - Generous and flexible time off (FTO), plus eight paid holidays - Company-sponsored benefits include: - Group health insurance with nominal employee contribution - Employer-paid short- and long-term disability coverage - Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits - Employer match