Client Support Assistant
About ITI Digital With over 30 years of experience in the travel industry, ITI Digital has built a solid reputation as a provider of industry-leading software, web solutions, content creation, and marketing strategies to destination management organizations, chambers of commerce, parks and national heritage areas, and economic development offices. Our deep understanding of these organizations' unique needs enables us to deliver tailored solutions that align with their specific goals and challenges. Position Overview ITI Digital is seeking an organized, detail-oriented Client Support Assistant to support client projects through reporting, website and platform updates, digital marketing activities, and administrative tasks. This role reports to the Account Manager and Client Success Manager and involves close collaboration across teams to ensure tasks and projects are completed accurately, efficiently, and on time. Key Responsibilities: Client Support & Task Coordination Assist with support tickets and assigned tasks, documenting updates, coordinating with internal teams, and following through to resolution. Review requests carefully, complete assigned work accurately, and communicate questions, blockers, or potential delays. Support occasional client communications as directed by the Account Manager or Client Success Manager. Reporting & Data Analysis Gather, organize, and analyze data for monthly and quarterly website, social media, campaign, and client performance reports. Assist with reporting dashboards, data exports, performance summaries, and software audit reports, ensuring accuracy and consistency. Track performance using Google Analytics, HubSpot, Looker Studio, or similar platforms. Destination Experience Platform & Website Support Assist with client platform configuration and updates. Update website content and perform quality checks for accuracy, usability, basic SEO, and alignment with client objectives. Support the preparation of client guides and platform documentation. Digital Marketing Support Assist with social media scheduling and community engagement. Support the editing, formatting, and publishing of blog articles, newsletters, and email campaigns. Assist with the execution and performance tracking of digital marketing campaigns and promotions. Administrative & Operational Support Organize marketing assets, project files, calendars, and internal documentation. Assist with presentations, proposals, databases, and other operational or administrative requests as assigned. Change in Responsibilities. ITI Digital reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. Skills & Qualifications Strong written and spoken US English communication skills. Excellent organization, attention to detail, reliability, and ability to manage competing deadlines. Comfort using Microsoft Office (Word, Excel, and PowerPoint) and learning new digital tools. Problem-solving mindset, proactive communication, and ability to work independently and collaboratively. Education or experience in Tourism, Marketing, Communications, Business, Administration, or a related area is welcome. Preferred, Not Required Familiarity with digital marketing, social media, email marketing, SEO, and content management. Experience with tools such as WordPress, HubSpot, GA4, Looker Studio, Canva, Asana, Jira, Sprout Social, or similar platforms. Exposure to SaaS products, client support, reporting, or destination marketing.
What We Offer
A collaborative, supportive, globally distributed team. Hands-on exposure to SaaS solutions, digital tourism marketing, and leading marketing platforms. Opportunities to contribute to real client projects for destination organizations. Compensation & Work Arrangement Starting compensation: US$6/hour. This is a remote contractor position, paid monthly via Wise. Applicants must be available to work 8 AM–5 PM US Eastern Time and have a reliable computer, internet connection, and video-call capability. ITI Digital does not provide visa sponsorship or relocation services.
How to Apply
Email your resume, any relevant work samples (optional), and a short video answering “Why are you the best candidate for this position?” to [email protected]. Videos may be shared through Google Drive, Dropbox, WeTransfer, or a similar service. Additional Information Responsibilities may evolve according to business and client needs. ITI Digital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you do not meet every preferred qualification, we still encourage you to apply. This role offers the opportunity to gain hands-on experience, develop valuable professional skills, and build a foundation for long-term career growth within ITI Digital. Join ITI Digital and make a meaningful impact! We look forward to having you on our team!