Clinical Customer Success & Adoption Manager
Clinical Customer Success & Adoption Manager Company: Brainreader Inc. | Neuroreader® Location: Remote – United States Reports to: US Commercial Leadership Employment Type: Full-Time Position Overview Brainreader Inc. is seeking an experienced, clinically knowledgeable Customer Success & Adoption Manager to support the growth, adoption, and utilization of Neuroreader®, our FDA-cleared quantitative brain MRI analysis solution. This position combines customer success, clinical expertise, and commercial sales support. Working closely with Strategic Account Managers (SAMs), the successful candidate will support both pre- and post-sales activities, conduct clinical presentations and product demonstrations, assist with clinical validations, and drive customer adoption and utilization. The primary focus is ensuring that customers successfully incorporate Neuroreader into their clinical workflows, achieve consistent utilization, and identify opportunities to expand its use within their organizations. This is a highly collaborative, customer-facing role requiring a strong clinical background, excellent presentation skills, and the ability to engage confidently with radiologists, neurologists, imaging professionals, and healthcare administrators.
Key Responsibilities
Customer Success, Adoption & Utilization Develop and maintain strong relationships with existing customers to support long-term adoption, satisfaction, and retention. Monitor customer utilization and report volumes, identifying opportunities to increase adoption and address underperforming accounts. Conduct regular customer follow-ups and utilization reviews to assess performance, address challenges, and identify growth opportunities. Provide clinical and product education to support effective integration of Neuroreader into customer workflows. Partner with Marketing and SAMs to develop physician education, referral-development, and utilization initiatives. Identify opportunities to expand Neuroreader usage across additional physicians, departments, and imaging locations. Pre- & Post-Sales Clinical Support Work directly with Strategic Account Managers to support new business development, customer engagement, and account expansion. Conduct clinical presentations, product demonstrations, and educational sessions for prospective and existing customers. Support clinical validations, product evaluations, and pilot programs, including coordination of evaluation objectives, clinical feedback, and follow-up activities. Address clinical questions related to quantitative brain MRI, volumetric analysis, neurological applications, and imaging workflows within approved product claims. Assist SAMs in developing customer-specific strategies to advance sales opportunities and increase post-sale utilization. Participate in strategic customer meetings, conferences, and industry events as needed. Customer Retention & Account Development Identify customers at risk due to declining utilization, limited engagement, or workflow challenges. Develop and implement customer-specific action plans to improve adoption and strengthen relationships. Collaborate with SAMs on renewal preparation, account development, and second-wave sales opportunities. Maintain accurate customer engagement, utilization, and opportunity information within the CRM. Provide regular updates to commercial leadership regarding customer performance, clinical feedback, and growth opportunities. Cross-Functional Collaboration Work with Marketing on clinical education materials, physician outreach, and customer utilization programs. Communicate customer feedback and clinical insights to Product Development and Clinical Leadership. Coordinate with internal resources to address customer needs and support successful product adoption.
Required Qualifications
Clinical background in MRI, radiology, neuroimaging, neurology, or a closely related healthcare discipline. Minimum 3-5 years of relevant experience in clinical applications, medical imaging, healthcare technology, customer success, or clinical sales support. Strong understanding of MRI imaging workflows, clinical applications, and healthcare provider environments. Demonstrated ability to deliver effective clinical presentations, product demonstrations, and educational sessions. Experience working directly with radiologists, neurologists, imaging professionals, or healthcare administrators. Strong customer relationship management, communication, and organizational skills. Ability to work collaboratively with sales professionals to support customer acquisition, adoption, and account growth. Comfortable analyzing customer utilization data and developing strategies to improve performance. Willingness to travel for customer meetings, clinical presentations, and industry events.
Preferred Qualifications
Registered Radiologic Technologist with MRI certification, RT(R)(MR), or comparable clinical credentials. Experience with quantitative brain MRI, brain volumetrics, neurodegenerative disease imaging, or related technologies. Clinical applications experience with medical imaging software, AI-enabled imaging solutions, or diagnostic technologies. Experience supporting clinical validations, product evaluations, or healthcare technology implementations. Familiarity with PACS, DICOM, and radiology workflows. Experience supporting physician education and clinical adoption initiatives. Performance Expectations Success will be measured through: Customer adoption and report utilization growth Customer engagement, retention, and satisfaction Effectiveness of pre- and post-sales clinical support Successful execution of clinical validations and product evaluations Identification and development of account expansion opportunities Increased physician engagement and utilization within existing accounts Compensation & Benefits Base Salary: $115,000–$130,000 annually Target Performance Bonus: 20% of base salary Total On-Target Earnings: $138,000–$156,000 annually Benefits 401(k) Health, dental, and vision insurance Paid time off Performance incentives will be based on established customer success, utilization, clinical sales support, and account-development objectives. About the Opportunity This position offers the opportunity to play an important role in Brainreader's continued U.S. expansion, combining clinical expertise with customer success and commercial growth. The successful candidate will work closely with the U.S. sales organization to help healthcare providers understand, adopt, and maximize the clinical and operational value of Neuroreader. Our goal is to turn new customers into active users, strengthen existing relationships, and drive sustainable growth through clinical adoption and increased utilization.