Clinical - Pharmacy Technician 2 - 590080

Summary: The Pharmacy Technician Fulfillment provides assistance in the preparation and distribution of drug products. The Technician is responsible for preparing the prescription medications via use of the fulfillment system. Job Responsibilities: Process prescription exceptions which may include: resolving claim rejects and member and physician outreach. Enter member demographics and prescription information into the data processing system. Research and resolve rejected insurance billing issues and/or escalated member issues. Escalate questions regarding prescription to a Pharmacist for interpretation or provide direction on processing. Assist with inbound and/or outbound patient or physician calls. Other duties as assigned. Skills: Education/Experience: High School diploma. 2-4 years of Pharmacy Technician experience. Current Pharmacy Registration and Certification as required by state of operation. Basic computer skills. EEO “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” ================================ Position Purpose Work with the Pharmacists to accurately prepare prescription orders in a timely manner Education/Experience High school diploma or equivalent. 2+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience. Familiarity with drugs commonly used to treat chronic/debilitating illnesses. License/Certification: Pharmacy Technician Certification preferred AcariaHealth and Homescripts: State pharmacy technician license(s) relative to where the employee and assigned pharmacy are located (exception being NY where a pharmacy technician license is not required). License is required upon hire Interact with various departments to provide accurately dispensed prescriptions on a timely basis Work under direct supervision of a pharmacist Locate correct medication and strength to complete picking of order. Prepare, count, label, and package pharmaceuticals for Pharmacist approval Purchase, receive and coordinate inventory Maintain and update inventory recap report Retrieve discontinued or expired medications from stock; discard or return to stock as appropriate; complete corresponding documentation Maintain prescription logs Accurately calibrate equipment and document calibration according to policy Assist with the maintenance of pharmacy temperature and cleaning logs and documents maintenance Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements Performs other duties as assigned Complies with all policies and standards Story Behind the Need – Business Group & Key Projects Health plan or business unit Team culture Surrounding team & key projects Purpose of this team Reason for the request Motivators for this need Any additional upcoming hiring needs? For project Ascend Typical Day in the Role Daily schedule & OT expectations Typical task breakdown and rhythm Interaction level with team Work environment description Calling Doctor’s Office 9:30-6pm, Mon-Fri No OT 90% Outbound Calls, 10% Inbound Calls Data Entry Compelling Story & Candidate Value Proposition What makes this role interesting? Points about team culture Competitive market comparison Unique selling points Value added or experience gained Candidate Requirements Education/Certification Required: HS diploma, Pharmacy Tech Certification Preferred Licensure Required: TSBP Registration Preferred Years of experience required Disqualifiers Best vs. average Performance indicators Must haves: at least 2-3 consistent years as a pharmacy Technician. Hospital retail, specialty pharmacy is preferred. No Gaps Nice to haves: Data Entry, 80 Calls daily experience Disqualifiers: Candidates with Retail Experience only ` Performance indicators: Production Sheet (72 referrals per hour) Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection 1 Excellent Teamwork 2 Multitasks very well 3 Telephone Communication Skills/ computer savvy Customer service-based pharmacy technician so heavy phone experience. Candidate Review & Selection Shortlisting process Second touchpoint for feedback Interview Information Onboard Process and Expectations Projected HM Candidate Review Date: 1-2 days post shortlisting Number and Type of Interviews: 1 via Teams Extra Interview Prep for Candidate: Required Testing or Assessment (by Vendor): Manager Communication Preferences & Next Steps Background Check Requirements (List DFPS or other specialty checks here) Do you have any upcoming PTO? Colleagues to cc/delegate