Cloud Infrastructure Engineer

Position Number

014049

Functional Title

Cloud Infrastructure Engineer

Position Type

Staff

Position Eclass

EP - EHRA 12 mo leave earning

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Enterprise Technology Infrastructure designs, implements, administers, and supports the University’s Azure cloud infrastructure, on premises VMware infrastructure, Linux and Windows servers, configuration management services, and certificate lifecycle processes. The group maintains these services and works with ITS teams and University customers to meet institutional infrastructure needs.

Position Summary

The primary purpose of this position is to design, implement, administer, and support the University’s Azure cloud infrastructure, on premises VMware infrastructure supporting approximately 200 virtual machines, and enterprise Linux and Windows servers. The position performs server lifecycle administration, including patching, service validation, incident response, capacity management, and configuration automation with Ansible, PowerShell, and related tools. It also develops and supports automated SSL/TLS certificate lifecycle processes for discovery, renewal, deployment, validation, and expiration monitoring. The Cloud Infrastructure Engineer works within established architecture, security, and change management standards, documents supported systems, collaborates with ITS staff and service owners, and provides tier three support. This position is eligible for full time telework.

Minimum Qualifications

• Mid-career with Masters and 1-2 yrs experience; or Bachelors and 2-4 yrs experience; or Equivalent combination of education/experience

Recruitment Range

Salary commensurate with experience

Org #-Department

Info Technology Services - 23101

Job Open Date

10/30/2026

Open Until Filled

Yes

FTE

1.000

Type of Appointment

Permanent

Number of Months per Year

12

FLSA

Exempt

Percentage Of Time

25

Key Responsibility

Cloud and Virtual Infrastructure

Essential Tasks

• Administer and support Microsoft Azure and on premises VMware infrastructure.
• Provision and manage virtual machines, compute resources, and storage in Azure and VMware within established standards.
• Maintain VMware hosts and clusters, monitor capacity and availability, and coordinate platform maintenance and upgrades.
• Document supported infrastructure and coordinate lifecycle and change work with ITS staff and service owners.
• Troubleshoot Azure and VMware infrastructure and provide tier three support.

Percentage Of Time

25

Key Responsibility

Systems Administration

Essential Tasks

• Administer Linux and Windows servers in production, development, and validation.
• Plan and perform operating system patching, upgrades, and reboots, and validate services after maintenance.
• Troubleshoot filesystems, capacity, startup, software updates, authentication, and operating system issues.
• Support application platforms, containers, and dependencies on assigned servers.
• Respond to monitoring alerts, restore service, and document recurring operational issues.

Percentage Of Time

20

Key Responsibility

Configuration Management and Automation

Essential Tasks

• Maintain Ansible, PowerShell, and related automation for Linux, Windows, and cloud systems.
• Create and test automation and configuration changes in development or validation before production use.
• Automate recurring patching, compliance checks, service validation, and other system administration tasks.
• Follow established release cycles and change management and configuration management standards.

Percentage Of Time

15

Key Responsibility

Certificate Lifecycle Management and Automation

Essential Tasks

• Design and administer automated SSL/TLS certificate processes for discovery, inventory, issuance, renewal, deployment, validation, and expiration monitoring.
• Coordinate certificate requests and installation with service owners, troubleshoot certificate chain, key, and service issues, and maintain lifecycle documentation.

Percentage Of Time

10

Key Responsibility

Collaboration and Customer Service

Essential Tasks

• Collaborate with internal and external customers on infrastructure projects.
• Communicate infrastructure changes to stakeholders and participate in architecture review.
• Collaborate with other ITS architects and administrators to meet infrastructure needs.
• Provide tier three support for supported systems.

Percentage Of Time

5

Key Responsibility

Divisional Policies, Procedures, and Job Requirements

Essential Tasks

• Follow all divisional policies and procedures as they relate to the job.
• Adhere to ITS divisional requirements regarding SLAs, Security, and Asset Management.

Physical Effort

Hand Movement-Repetitive Motions - F, Reading - f, Writing - F, Hearing - f, Talking - f, Sitting - f

Work Environment

Inside - c

Mid-career with Master's and 1-2 years experience, or Bachelor's and 2-4 years experience, or equivalent combination; experience with Azure, VMware, Linux, Windows, Ansible, PowerShell, and SSL/TLS certificate management.

Key Responsibilities

• administering cloud infrastructure
• managing servers
• automating configurations

Skills & Tools

Microsoft Azure, VMware, Linux, Windows, Ansible, PowerShell, SSL/TLS

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Greensboro, North Carolina, United States
• Languages: English

About University of North Carolina at Greensboro

A diverse, learner-centered public research university in North Carolina. — Industry: Education

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