Collections Specialist - REMOTE, San Antonio, TX

About the position This is a remote opportunity, however you must be in the San Antonio, TX area! Join American Coradius International LLC: A Leading Collections Agency. At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989! Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace. We're looking for motivated, hardworking individuals who are reliable, have a strong work ethic and a great customer service attitude.

Responsibilities

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• ALL employees are required to be on camera while working from a remote environment.
• Other duties as required

Requirements

• High School Diploma required
• At least 2 years call center/ customer service experience required.
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word and Excel
• Ability to embrace a team environment and a culture of continuous improvement
• MUST have a smart phone with the ability to download applications for remote work purposes.

Benefits

• MONTHLY BONUSES!!!
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance
• Competitive wage with unlimited financial growth through an uncapped monthly bonus
• A professional and stable employer dedicated to your success
• Growth opportunities—we are always looking for future leaders
• Great schedule—NO weekends, NO late nights. A healthy work-life balance
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success. We will collaborate with you until you reach your potential!