Compassionate Customer Service Associate – Remote Utility Support Specialist for Community Empowerment

About brighthush and the Mission That Drives Us

At brighthush, we believe that every family deserves the comfort and security of a well‑lit home. In a world where utility bills can feel like an insurmountable hurdle, our mission is simple: help people navigate the complex landscape of energy assistance and keep their lights on. We partner with trusted local organizations to provide compassionate, reliable support to residents across Ohio and Pennsylvania. By joining our team, you’ll become an essential part of a community‑focused initiative that empowers families, reduces stress, and promotes financial stability.

Why This Role Is More Than Just a Phone Call

As a Remote Customer Service Associate at brighthush, you’ll be the friendly voice that guides callers through the application process for utility assistance programs. You’ll listen, empathize, and solve problems—often in a single conversation—while ensuring that every customer’s documentation is accurate and complete. Your work will directly impact families’ ability to pay their bills, maintain their homes, and feel secure in their communities.

Key Responsibilities – What Your Day Will Look Like

• Inbound & Outbound Calls: Handle a steady flow of customer inquiries, providing clear, concise information about assistance programs and application requirements.
• Application Guidance: Walk callers through the steps of applying for utility assistance, reviewing income documentation, and verifying eligibility.
• Data Accuracy: Maintain meticulous, organized records in our customer relationship management (CRM) system, ensuring that all information is up‑to‑date and compliant with privacy standards.
• Collaboration: Work closely with teammates and supervisors to meet program goals, share best practices, and troubleshoot challenges.
• Continuous Improvement: Participate in ongoing training sessions, feedback loops, and process improvement initiatives to enhance customer experience and operational efficiency.
• Quality Assurance: Adhere to call‑center metrics and quality standards, including response time, resolution rate, and customer satisfaction scores.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; additional education or certifications in customer service, social work, or related fields is a plus.
• Strong interpersonal skills with a patient, friendly demeanor—even when callers are stressed or frustrated.
• Excellent verbal and written communication abilities in English; bilingual skills (Spanish, French, etc.) are highly valued.
• Comfortable with Microsoft Windows, Office Suite, and the ability to quickly learn new software platforms.
• Reliable internet connection and a quiet, dedicated workspace for remote work.
• Ability to maintain composure and positivity during high‑volume periods.

Preferred Qualifications – What Will Set You Apart

• Previous experience in a call‑center or customer support role, especially within utilities, financial aid, or social services.
• Knowledge of utility assistance programs, state or federal aid, or related policy frameworks.
• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
• Strong problem‑solving skills and the ability to think on your feet.
• Demonstrated commitment to community service or volunteer work.

Skills & Competencies – The Tools for Success

• Empathy & Active Listening: The ability to understand and respond to callers’ emotions and concerns.
• Attention to Detail: Accuracy in data entry and documentation to ensure eligibility determinations are correct.
• Time Management: Efficiently balancing multiple calls while meeting performance metrics.
• Adaptability: Quickly adjusting to new processes, policies, or technology updates.
• Team Collaboration: Sharing insights and supporting colleagues to achieve collective goals.
• Resilience: Maintaining a positive attitude in the face of challenging or repetitive tasks.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. When you join our team, you’ll receive:

• Comprehensive, paid training that covers product knowledge, call‑center best practices, and compliance standards.
• Regular coaching sessions with experienced supervisors to refine your skills and set career goals.
• Clear pathways to advancement—whether you aspire to become a team lead, a program specialist, or transition into a full‑time role with our partner organization.
• Access to online learning resources, webinars, and industry conferences to broaden your expertise.
• Mentorship programs that pair you with seasoned professionals in the field.

Work Environment & Company Culture

Working remotely from the comfort of your home, you’ll enjoy a flexible schedule that respects your personal life. Our culture is built on:

• Supportive Leadership: Managers who recognize effort, celebrate wins, and provide constructive feedback.
• Inclusive teamwork that values diverse perspectives and fosters collaboration.
• Open communication channels—weekly team huddles, virtual coffee chats, and an internal forum for ideas.
• Commitment to work‑life balance, with a steady weekday schedule and no weekend shifts.
• Community engagement initiatives that allow you to give back and stay connected to the mission.

Compensation, Perks, and Benefits

While the base pay starts at $16.00 per hour, we offer:

• Competitive hourly wages with opportunities for raises and performance bonuses.
• Health, dental, and vision insurance options (for full‑time employees after transition).
• Life and disability coverage to protect you and your loved ones.
• Paid time off and holiday pay for full‑time roles.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee assistance programs, including counseling and wellness resources.
• Flexible work-from-home setup with a stipend for home office equipment.

How to Apply – Take the First Step Toward Making a Difference

If you’re ready to bring your empathy, patience, and problem‑solving skills to a role that truly matters, we want to hear from you. Join brighthush and become the voice that keeps families’ lights on and their hearts hopeful.

Click the link below to submit your application and start your journey as a Compassionate Customer Service Associate at brighthush:

Apply to This Job

Final Thoughts – Your Impact Starts Here

Every call you take, every application you guide, and every smile you help restore is a testament to the power of compassionate service. At brighthush, we’re more than a company—we’re a community of dedicated professionals who believe that a brighter future is built one conversation at a time. If you’re passionate about making a tangible difference while enjoying a supportive, flexible work environment, this is the role for you.

Apply today and light up lives—starting with yours.