Compassionate Virtual Healthcare Customer Service Representative – Remote Patient Outreach & Personalized Care Coordination Specialist – High Impact, High Growth Opportunity

About brighthush and the Future of Healthcare Engagement

In an era where technology is reshaping every facet of our lives, brighthush stands at the forefront of the healthcare revolution. We believe that health is not just the absence of disease, but a holistic state of well‑being that thrives on connection, data, and compassion. Our mission is simple yet ambitious: to transform every interaction into a catalyst for better health outcomes, no matter where our members are located.

With a nationwide footprint, brighthush blends cutting‑edge digital tools with a human touch. We empower individuals to take charge of their health through personalized, data‑driven support that feels genuinely caring at every touchpoint. Whether a member is navigating a new diagnosis, managing chronic conditions, or simply seeking wellness guidance, we are there to listen, guide, and empower.

We’re looking for a dedicated Healthcare Customer Service Representative who can thrive in a remote, fast‑paced environment and help us turn everyday interactions into meaningful health outcomes.

Why Join brighthush?

• Impactful Work: Your voice will be the bridge between patients and the care they need.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a supportive team.
• Growth Opportunities: Access to ongoing training, mentorship, and clear career pathways within brighthush.
• Competitive Compensation: Earn $15.00 per hour plus a comprehensive benefits package.
• Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard.

Key Responsibilities

As a Virtual Engagement Specialist, you will be the frontline advocate for our members. Your day will involve a mix of outbound outreach, educational conversations, and problem‑solving to ensure members receive the care they deserve.

• Outbound Outreach: Make proactive calls to patients, members, and customers to discuss healthcare needs, benefits, and available in‑home or virtual assessments.
• Relationship Building: Establish trust and rapport with each member, tailoring conversations to their unique health goals.
• Value Communication: Clearly articulate the benefits of brighthush’s healthcare programs, addressing hesitations and objections with empathy.
• Goal Setting & Guidance: Assist members in setting realistic health objectives and guide them toward actionable steps.
• Problem Resolution: Identify, research, and resolve potential issues, ensuring a seamless experience for every member.
• Data Accuracy: Maintain accurate records of interactions, outcomes, and follow‑up actions in our CRM system.
• Performance Targets: Meet or exceed daily productivity and quality metrics while upholding a high standard of customer service.
• Continuous Improvement: Provide feedback on process enhancements and share best practices with the team.
• Team Collaboration: Participate in weekly huddles, share insights, and support colleagues in achieving shared goals.
• Compliance Adherence: Follow all regulatory and company policies related to patient privacy, data security, and quality of care.

Essential Qualifications

• High School Diploma or GED (required; verified during background check).
• Strong computer literacy: data entry, screen navigation, and proficient keyboarding speed.
• Experience with Microsoft Outlook and Word.
• Excellent verbal and written communication skills.
• Demonstrated empathy, compassion, and a genuine desire to help others.
• Ability to adhere to schedules and daily task lists.
• Two monitors (minimum 22 inches each) with HDMI and DisplayPort connections ready before start date.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Basic understanding of healthcare terminology and patient care processes.

Preferred Qualifications

• Prior experience in a customer service or call center role, especially within healthcare or insurance.
• Knowledge of health plan benefits, medical terminology, or patient outreach strategies.
• Familiarity with CRM platforms and call‑tracking software.
• Experience in a remote work setting with self‑discipline and time‑management skills.
• Certification or coursework in health communication, patient advocacy, or related fields.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive speaking and writing.
• Active Listening: Ability to understand member concerns and respond appropriately.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose solutions.
• Adaptability: Flexibility to adjust to changing priorities and new information.
• Team Collaboration: Willingness to share insights and support colleagues.
• Customer‑Centric Mindset: Focus on delivering value and exceeding member expectations.
• Time Management: Efficiently balance multiple tasks while meeting deadlines.
• Technology Proficiency: Comfortable navigating multiple software platforms simultaneously.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with experienced team leaders.
• Internal career ladder that includes roles such as Senior Engagement Specialist, Team Lead, or Program Manager.
• Cross‑functional projects that allow you to broaden your skill set beyond customer service.
• Annual performance reviews with clear metrics for advancement.
• Opportunities to contribute to product development, quality improvement, and community outreach initiatives.
• Access to industry conferences, webinars, and professional development courses.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Recognition programs that celebrate individual and team achievements.
• Regular wellness check‑ins and mental health resources.
• Inclusive policies that support work‑life balance, including flexible scheduling and paid time off.
• Community volunteer days and health‑related charity partnerships.
• Annual virtual retreats and team‑building activities.

Compensation, Perks, and Benefits

We value your dedication and expertise. Your compensation package includes:

• Hourly Rate: $15.00 per hour.
• Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
• 401(k) Plan: Company match to help you build long‑term wealth.
• Paid Time Off (PTO) and Paid Holidays: Time to recharge and spend with loved ones.
• Flexible Spending Accounts (FSAs): Tax‑advantaged options for medical and dependent care expenses.
• Employee Wellness Programs: Access to fitness challenges, mental health resources, and health coaching.
• Professional Development: Reimbursement for certifications, conferences, and courses relevant to your role.
• Technology Stipend: Support for home office equipment and high‑speed internet.
• Employee Assistance Program (EAP): Confidential counseling and support services.

How to Apply

Ready to bring empathy, energy, and genuine care to every call? Join brighthush and make every conversation count. Click the link below to submit your application and start your journey with us.

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Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.