Contact Center Associate

Job Description:

• Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
• Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
• Perform a variety of transactions, maintenance, and research requests with accuracy
• Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
• Maintain a positive rapport with professionalism, and serve in an empathetic manner
• Facilitate problem resolution by providing complete and accurate information
• Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
• Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
• Perform other duties or accountabilities as assigned Requirements:
• H.S. Diploma or General Education Degree (GED) required
• Some college preferred
• 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience Benefits:
• Incentive compensation Apply tot his job