Contact Center Specialist (m/f/d)
About this job
Job Description Our team operates contact center platforms, we offer contact center solutions to our customers. If you have experience as a system administrator and are open to running VoIP applications, apply for a position on our team. • Operation of the customer's telephone and call distribution system • Perform systems management tasks at both hardware and application levels • Identify, analyze, and fix complex errors, such as hard-to-diagnose cases related to voice quality and system components • Maintenance tasks (firmware upgrade, hotfixes, patch management) • Support for specific solution teams • Contact with German colleagues, system engineers and active participation in technical conference calls • Analysis of recurring errors, identification of the root cause and solution as part of the problem management process • Documentation of the resolution of individual incidents and problems, and inclusion in the database for known errors • Active participation in change management (planning and implementation) • Manage and update system documentation in case of changes • Willingness to be on call Qualifications • Completed studies or relevant education in computer science or equivalent professional experience • Good written and spoken German language skills (level B2 or higher) VAGY • Experience in system operation/system administration (Windows, Linux) • Good analytical and problem-solving skills advantage: • English language skills • Knowledge of telecommunications and contact center technologies, VoIP • Knowledge of managing monitoring systems (Icinga) • Knowledge of service processes, i.e. knowledge of ITIL V3 — Incident/Change/Problem/Configuration Management Process • CC platform knowledge (Avaya, Genesys, NICE, Verint, VoIP) • Deep knowledge of operating systems (Windows, Linux) Additional information Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Job Benefits
Work-Life Balance
Remote working possibility (available within Hungary)
Relevant education in computer science or equivalent experience; good German (B2+); experience in system operation/administration (Windows, Linux); on-call willingness; remote work only within Hungary.
Key Responsibilities
- operating telephone systems
- managing systems
- fixing complex errors
Skills & Tools
Windows, Linux, Icinga, Avaya, Genesys, NICE, Verint, VoIP
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Hungary
- Languages: German, English
About Deutsche Telekom ITTC Hungary Kft.
A Deutsche Telekom subsidiary operating contact center platforms and offering contact center solutions. — Industry: Information Technology