Contact Center Supervisor

To support a growing Consumer Products Account team, the fully remote Contact Center Supervisor will manage the performance of Customer Service Representatives (CSRs), ensuring high-quality client service, coaching staff, and overseeing scheduling and training processes. Key Responsibilities: Provide coaching and feedback to CSRs to enhance consumer responses and monitor team productivity Serve as the first point of contact for CSRs regarding customer concerns and assist in process improvements Prepare weekly schedules for CSRs and manage time-off requests to ensure optimal client coverage Required Qualifications: Strong understanding of the contact center environment with experience in enhancing performance Three years of customer service experience with supervisory duties, preferably in a call center Proficient in Microsoft Office Suite and capable of providing technical support Excellent organizational skills with the ability to prioritize objectives independently Must be authorized to work in the US without sponsorship Experience: 4 years required