Content Communications Manager

Job Description:

• Write and edit blogs, impact stories, video scripts, social media copy, and other communications materials
• Adapt messaging, tone, and structure to different audiences and formats
• Research topics and interview participants and experts
• Verify facts, quotations, and impact claims against source materials
• Represent people and their experiences accurately and respectfully
• Deliver content ready for editorial review while applying brand, style, accessibility, and approval guidelines
• Develop creative briefs and scripts
• Guide video producers, photographers, and designers through clear direction and actionable feedback
• Build understanding of Empowerment programs, audiences, milestones, and communications needs
• Lead working meetings and translate requests into practical communications recommendations
• Advise colleagues on objectives, audiences, formats, and timing
• Connect Empowerment stories with the organization’s broader work in connectivity, advocacy, safety, and community engagement
• Identify storytelling opportunities and contribute to integrated campaigns and program launches
• Plan assigned work from brief through delivery, including responsibilities, dependencies, deadlines, and review stages
• Maintain the editorial calendar and project-tracking systems
• Coordinate with design, social media, email, web, media, and community engagement colleagues
• Make day-to-day content and delivery decisions within agreed priorities
• Monitor organizational developments and connect opportunities across teams
• Assess content performance with measurement colleagues and use audience insights to improve future communications
• Explore storytelling practices and recommend useful approaches

Requirements:

• At least six years of relevant experience in communications, journalism, or content development
• Substantial hands-on writing experience and experience advising internal stakeholders
• A bachelor’s degree or an equivalent combination of education and relevant professional experience
• Exceptional and proven English writing and editing skills
• Portfolio of clear, accurate, audience-focused content across multiple formats
• Strong editorial judgment, including interviewing, fact-checking, accurate quotation, and attribution
• Ability to explain complex programs or technical topics in accessible language
• Experience developing creative briefs and creating or guiding video scripts
• Experience working with video producers, photographers, and designers
• Ability to lead productive meetings and make evidence-informed recommendations
• Ability to discuss competing needs diplomatically and build constructive working relationships
• Strong planning and follow-through
• Ability to coordinate with specialists and recognize when guidance or broader decisions are needed
• Curiosity, initiative, and ability to learn about an organization’s work and apply feedback
• Ability to collaborate across cultures, teams, and time zones
• Ability to communicate accurately, sensitively, and using inclusive language
• Commitment to an Internet for everyone
• Preferred: experience in a nonprofit or international organization
• Preferred: experience using content performance insights to improve communications
• Preferred: communications experience related to Internet issues, technology, digital inclusion, or the technical community

Benefits:

• Generous paid time off and paid public holidays
• Benefits based on local in-country guidelines
• Paid time to volunteer in the community
• Annual company contribution toward professional development or higher education
• Flexible work-from-home
• Competitive compensation and benefits package based on qualifications and local market data
• Global team culture emphasizing collaboration, inclusion, respect, people, and passion