Content Moderation Trust Safety

Join our Trust & Safety team to help keep online platforms secure and compliant. As a Content Moderator, you will review user-generated content—including images, videos, text, and livestreams—against platform policies, identifying and acting on violations with speed and accuracy. Location: Ranchi, Jharkhand Employment type: Full-Time Level: Moderator / Senior Moderator

• Experience: 1–3 years
• Responsibilities**

– Review user-generated content (images, video clips, text posts, and comments) against client platform policies. – Categorize content accurately: approve, remove, escalate, or send for secondary review. – Meet daily productivity targets while maintaining accuracy above the required SLA level. – Identify and escalate urgent content (self-harm, CSAM, terrorism, illegal activity) within the defined SLA (typically within 2 hours). – Record all moderation decisions correctly in the moderation tool for audit and reporting. – Attend weekly calibration sessions to stay aligned on policy interpretation. – Provide QA input on edge reputed company and policy reputed company areas.

• – Maintain confidentiality for all platform content and user data reviewed.
• Requirements**

– 1–3 years of experience in content moderation, trust & safety, or online policy enforcement. – Strong reading comprehension and attention to detail. – Ability to make consistent, policy-based decisions quickly under high-volume pressure. – Emotional resilience, as the role may involve graphic or disturbing content (structured well-being support is provided). – Basic proficiency in English; additional regional language skills are valued.

• – A graduate degree preferred; 10+2 with relevant experience considered.
• Nice to Have**

– Experience moderating video, livestream, or social media content specifically. – Familiarity with content moderation tools (e.g., Jira-based queues, Brainware, or similar).

• – Knowledge of CSAM reporting requirements and platform policy frameworks.
• About Ayuda Solutions**

Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of service excellence, we support enterprises across 11 industries—from BFSI and healthcare to hi-tech and e-commerce—combining AI automation with expert human operations.

• With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we build careers—not just jobs. 68% of our managers started as team members and grew with us.
• Ready to Apply?**

• Send your CV and a brief note explaining why you’re a good fit. We respond to every application within 3 business days.

• Role Details**

– Department: Operations – Location: Ranchi – Type: Full-Time – Level: Moderator / Senior Moderator

• – Experience: 1–3 years
• What We Offer**

– Structured well-being support program and access to confidential counseling – Night shift differential pay – Health insurance for you and your family – Performance-based incentives – Clear progression to Senior Moderator, QA Analyst, and Policy Specialist roles