Continuous Improvement Intern

Note : Applicants outside of US will not be considered. Only these majors will be considered: Business, Accounting, Finance, Financial, Marketing, Economics, Advertising, Communication, Sales, Actuarial, Management Information Systems, Risk Management, Human Resources, Accountancy, ⁠Management, ⁠Media Studies, Applied Mathematics, Mathematics, Public Relations, Management Consulting, Organization and Management, Mathematical Statistics, Mathematics and Statistics, ⁠Quantitative Science Compensation: $22–32 per hour Start Date: Summer Department: Customer Success & Account Management Why We Have This Role: This internship provides an opportunity to gain hands-on experience in customer support. Internships within Lifecycle Services (the program) provide unique opportunities to develop your engineering, analytical, and customer centric skills. Your Responsibilities: Create the Monthly Managed & Support Services (MMS) Contract List – referenced by Infrastructure Support & Maintenance (ISM), Cyber Professional Service (CPS), Customer Support & Maintenance (CSM) and Portfolio (close to 200 people). Perform Monthly Business Partner ID List updates – drives customer access to the support line Globally and serves all Managed Support Services customers. Help create and publish work Instructions for the team. (Best practices and unwritten knowledge). Track 30-60-90-day expired contracts to create cost and resource savings. Statement of Work / Proposal Review for alignment with contract entitlements to ensure we are only servicing what is in the contract. Requirements: Active enrollment in a four year or advanced degree program at an accredited university. Legal authorization to work in the U.S. The company will not sponsor individuals for employment visas, now or in the future. Preferred Qualifications: Pursuing a 4 year degree in engineering at an accredited university. Met us through an event or interned with the company in the past. A cumulative GPA of 3.0 on a 4.0 scale. Demonstrated desire to deliver high-quality customer service. Possess a valid U.S. driver's license. Demonstrated experience approaching challenges with innovative solutions. A willingness to relocate. Important: The successful application submission for the above role(s) will be conditional to your profile evaluation by our Recruitment Specialists using the AI system. We can let you know better once you submit your resume.