Contract Specialist (Subscriptions)
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Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Why should you join the SCLO Team?
As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals of which you and the team will provide. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues! If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!
Responsibilities Include
- Responsible for facilitating the pre-paid and monthly invoice process for our Subscription and Consumption Contracts
- Evaluating and enabling non-Cisco recurring revenue quotes by managing product attributes within the product catalog.
- Review monthly invoices and work with WWT Inside Sales Representatives and Procurement Specialists to ensure the orders are properly set up in our system
- Follow up on each invoice to ensure that the monthly invoices have been processed through our system including Account Payables and Account Receivables
- Constantly evaluating and evolving our quote to cash processes to improve the customer / supplier experience with WWT and ultimately lead to renewal of the subscription contract
- Build and maintain strong working relationships with customers, suppliers, and internal operations
- Close collaboration with the WWT Sales Team to manage Subscription and Consumption Contracts
- Close collaboration with the WWT Sales Team to manage Subscription renewals
- Timely and accurate execution of recurring and consumption invoicing activities
- Management of outstanding invoice reports from OEMs
- Assist the team with any needs during high volume days / weeks / months
- Assists finance, and internal sales teams in resolving invoicing discrepancies
- Review contract expiration dates and initiate the renewal at least 60 days prior to expiration date
- Contribute and be accountable for the achievement of Key Performance Indicators
- Proactively identify and implement actions to achieve efficiencies in our daily processes
Qualifications
- B.A., Business, Finance or other related field or equivalent work experience
- 1-3 years of technology vendor relationship development experience preferred
- Demonstrated business analyst experience preferred
- Proficient PC skills (Microsoft Word, Excel).
- Ability to work independently and/or on a team with minimal supervision
- A subject matter expert in technology partner processes a plus
- Excellent communication skills.
Personal Attributes
- Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry
- Ability to prioritize and perform work in required time frames
- Capability to multi-task and adapt to change
- Ability to communicate effectively and in a timely manner
- Strong Organizational Skills
- Detail Oriented and Critical Thinker
- A willingness to do whatever it takes to get the job done
- Proactive attitude and work ethic
- Must be a team player
Want to learn more about WWT? Check us out here: https://www.wwt.com/about
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $60,800 to $76,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
If you have any questions or concerns about this posting, please email [email protected].
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Bachelor's degree in business, finance, or related field or equivalent experience; 1-3 years technology vendor relationship experience preferred; proficient in Microsoft Word and Excel; ability to work independently with minimal supervision.
Key Responsibilities
- managing invoices
- processing renewals
- collaborating with teams
Skills & Tools
Microsoft Word, Microsoft Excel
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 60,800 – 76,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About World Wide Technology Holding, LLC
A technology company that designs, builds, and scales intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. — Industry: Information Technology