Coordinator, Intake Support

Job Description

Job Summary Provides support for member intake and care portal activities. Responsible for member intake and care coordination portal operations/utilization. Supports the care-centered home and fully integrated/accountable system of care, and contributes to overarching strategy to improve and provide quality and cost-effective member care. Essential Job Duties

• Provides daily monitoring and management of the intake support center/care

coordination portal.

• Ensures that internal/external key stakeholders and members have access to

pertinent care coordination portal information.

• Ensures that member inquiries and concerns are addressed timely with

appropriate triage to assigned department(s).

• Represents as point of contact to external care coordination entities (CCEs),

care management entities (CMEs) and individual members and other key providers and stakeholders as needed.

• Facilitates member referrals as needed.
• Attends training specific to care coordination portal use and access.
• Assists with monitoring required reporting requirements to ensure that members

needs are addressed timely and appropriately.

• Supports the care-centered home and fully integrated/accountable system of

care through population health management, and related processes, programs and services.

• Assists in planning, organization, and design/development of program

components by coordinating work efforts across internal or external partners and stakeholders to execute against program requirements.

• Monitors program/project metrics and ongoing process improvements.
• Builds partnerships and relationships with community-based organizations and

providers.

• Identifies and reports operational issues and needs to appropriate leadership.
• May conduct training, project scheduling, and reporting as required.
• Local travel may be required (based upon state/contractual requirements).

REQUIRED QUALIFICATIONS:

• At least 2 years of experience in care management, utilization management,

behavioral health, and/or a managed care setting, or equivalent combination of relevant education and experience.

• Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)).  Clinical

licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.

• Customer service and interpersonal skills.
• Attention to detail and organizational skills.
• Home office with high-speed internet connectivity.
• Effective verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

PREFERRED QUALIFICATIONS:

• Project or program coordination experience.
• Quality improvement experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.