Corporate Travel Advisor

At Amex GBT, we believe in the power of travel as a force for good, and we're dedicated to helping our team members thrive in their careers. Join us in our mission to create an inclusive and collaborative environment where every voice is important.Your Career Journey Begins Here!As a Corporate Travel Advisor, you will be part of our dedicated remote team, delivering exceptional service to corporate clients.Operating Hours:24/7We take pride in fostering a warm and inclusive culture, driving innovation in travel technology, and offering numerous opportunities for internal advancement. Many of our leaders within Traveler Care started their careers as Travel Advisors, and you'll see us throughout various departments at GBT!We can't wait for you to experience our fundamental values of People, Passion, and Progress in action. Apply today!Your Daily ResponsibilitiesAssist and organize travel arrangements for corporate customers, both individual and group.Research and analyze travel options, actively anticipating the needs of travelers to offer additional services.Arrange bookings for domestic and international business travel, including air, road, rail, and accommodations.Utilize Sabre or Amadeus Global Distribution Systems (GDS).Ensure compliance with agreed travel policies and regulatory requirements.Employ positive phone service techniques and respond to special customer requests.Work collaboratively with your team to coach and mentor others, providing constructive feedback to enhance service levels.We look forward to discussing additional functions and key performance metrics during the interview process.Ideal Candidate QualificationsStrong commitment to client service excellence, with a knack for anticipating customer needs.Expertise in GDS systems, specifically Sabre or Amadeus.A minimum of three to five years in corporate travel experience.Proficient communication skills, both written and verbal.Attention to detail is crucial.Display integrity and protect the confidentiality of traveler information.A solid understanding of the travel industry, particularly in international business travel, is an advantage.Quickly and independently resolve customer issues, collaborating with suppliers when necessary.Ability to work well within a team and be open to feedback.Our Traveler Care team operates 24/7. Some team members are dedicated to night shifts, but flexibility for afternoon shifts (12pm-12am) is essential.What We Offer YouA vibrant, supportive team of travel professionals from around the globe, united in our goal to enhance customer experiences.Opportunities for career growth within a purpose-driven organization that values progress through travel.Flexibility to work from home in a truly global environment.A comprehensive benefits package, including health & life insurance, a retirement savings program (with employer matching), and access to our global colleague assistance program and wellness platform.An inclusive workplace that prioritizes Diversity, Equity, and Inclusion, with various Networks and Councils dedicated to fostering a culture of belonging.Work LocationUnited StatesThe US national base salary range for this position is $46,200.00 - $85,800.00.The range includes the base salary expected for this role and will vary based on factors such as the complexity of the role and the candidate's relevant experience and skills.This position is also eligible for a discretionary annual bonus based on individual or company performance.For details about our full US benefits programs, please review our Benefits-at-a-Glance document.Embrace the #TeamGBT ExperienceWork-Life Balance:Find harmony at Amex GBT.Flexible benefits tailored to your location, starting from day one, including health and welfare insurance, retirement plans, parental leave, and wellbeing resources.Travel Benefits: Enjoy weekly deals from major travel providers on flights, hotels, cruises, and car rentals.Skill development: Access over 20,000 courses on our learning platform, along with leadership training and priority for internal job openings.Cultivating Inclusion: Connect with colleagues through our global Inclusion Groups focused on shared identities or initiatives to discuss challenges and drive positive change.And much more!All applicants will receive equal consideration for employment regardless of age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any protected characteristic.For reasonable accommodations during the hiring process, please inform your recruiter. For data protection concerns, please refer to the Amex GBT Recruitment Privacy Statement.Don't Meet All Requirements? If you're passionate about our mission and believe you could be a great fit for our team, we encourage you to apply even if you don't meet every criterion! Experience: 3 years required