Credit Administrator

This is a Fully Remote Job About Our Client: This organization operates as a large wholesale distributor specializing in plumbing, heating and cooling, and industrial supplies. Established in 1858, it addresses challenges within the distribution industry by maintaining strong relationships based on service, integrity, and reliability with customers, suppliers, and team members. The company supports over 400 locations nationwide through a National Support Center that provides operational excellence to its regional profit centers. About the Opportunity: The CREDIT ADMINISTRATOR role is responsible for managing the credit and collections process for assigned accounts, ensuring customer needs are met while maintaining credit risk controls. This position contributes to operational efficiency and financial health by analyzing credit applications, monitoring credit limits, and resolving payment issues. The role supports the organization’s financial operations and customer satisfaction through effective credit management. Responsibilities: Manage credit and collections processes for assigned accounts Build and maintain strong relationships with internal and external customers Prepare and review credit approval packages Analyze credit bureau and business credit reports Respond to customer reference requests promptly Assist in credit analysis and approval processes Address collateral issues as needed Maintain accurate credit and collection documentation Document customer interactions comprehensively Participate in team initiatives within the Credit Department Approve credit lines and job accounts up to $10,000 Monitor credit limits and recommend increases Communicate with Profit Center Managers on account exposures Conduct collection calls on overdue accounts Reconcile customer statements and provide invoice documentation Process refunds for credit balances accurately Utilize technology platforms to resolve payment application issues Complete required safety and compliance training Perform other duties as assigned by supervisors Requirements: Minimum one year of customer service experience Preferred: Credit Business Associate designation or progress toward it Preferred: Experience in wholesale distribution Proficiency with Eclipse software preferred Strong accounting and mathematical skills Knowledge of credit laws related to accounts receivable collection Results-oriented with goal achievement focus Proficient in Microsoft Office applications Excellent customer service and communication skills High accuracy and attention to detail Ability to handle confidential information Strong relationship-building skills Analytical and problem-solving abilities Strong organizational and multitasking skills Fluent in English (reading, writing, speaking, understanding) Basic arithmetic skills including addition, subtraction, multiplication, and division Pay Range and Compensation Package: Pay range for this position is $22 to $24 per hour Benefits & Perks: Medical, dental, vision, and prescription coverage Accident, hospital indemnity, and critical care coverage Life insurance and long-term disability Pre-tax accounts for healthcare, dependent care, and commuter benefits Paid vacation, holidays, sick time, pregnancy and parental leave Paid day of community service 401(k) retirement plan with company contributions Retirement cash account Training programs for personal and professional growth Company wellness program Employee discounts Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.