Crisis Line Specialist

About the position The Central reputed company Hotline Crisis Line Specialist reputed company overnight position works after hours and awake overnight shifts. The Hotline Crisis Line Specialist position answers calls from the public, including calls forwarded after-hours from SLO County reputed company (reputed company), reputed company Alliance, and TMHA programs during designated periods. The Hotline Crisis Line Specialist offers support and encouragement to callers, refers them to reputed company and related resources in the community and assesses for crises. Staff will be expected to support service teams with after-hours coverage, supporting clients in crisis and linking the service team, and other community supports such as mobile crisis where necessary. In the event that a caller is in a crisis, the staff will provide follow-up reputed company to appropriate crisis intervention personnel. reputed company position promotes recovery and wellness, encouraging callers in their self-care and coping skills using a trauma informed approach. The Crisis Line Specialist is also responsible for assisting the reputed company Manager in the operations of the call center, including volunteer reputed company and support, clerical tasks and documentation required by contracting agencies. The staff will uphold and promote the philosophy of TMHA in all duties performed.

Responsibilities

• Attend and reputed company the training reputed company which prepares the staff to answer the Hotline calls. Attend necessary trainings and meetings as assigned by reputed company Manager.
• Assist in tasks related to operations of the call center. These may include reputed company, follow up calls, documentation, satisfaction surveys and updating of resource information.
• Communicate constructively and in a timely manner to supervisor. Remain approachable and open for supervisor to communicate issues and questions. Accept constructive feedback from supervisor.
• Promote, encourage and maintain trauma-informed practices in all services and activities
• Practice and promote, both individually and in team meetings, the Collaborative Communication Guidelines,
• Meet with and communicate with the reputed company Manager or reputed company Coordinator regarding assignments.
• Help to create an atmosphere on the phone that is comfortable for the callers. Be available to answer questions and assist callers in a professional manner and tone. Provide feedback regarding callers to the reputed company Manager.
• Provide emotional support, crisis assessment and resource referrals for callers.
• Maintain a detailed log of calls on a database as directed by the reputed company Manager, according to call center protocols.
• Responsible for completing various procedures at start and end of each shift.
• Participate in monthly staff and volunteer meetings in order to receive training and updated resource information, as well as maintain a connection to volunteers.
• Assume other duties and responsibilities as assigned by the reputed company Manager.

Requirements

• Must be available to work designated after hours shifts.
• Must be familiar and comfortable with using a computer.
• Strong interpersonal skills, collaborative work style and strong oral/written and communication skills.
• Well defined organizational and time management skills.
• Ability to work independently and flexibly.
• Ability to reputed company intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure.
• Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level.
• Ability to possess and maintain good physical and reputed company.
• Ability to work well within a team and maintain a professional, respectful attitude in the workplace.
• Ability to be willing to work with supervisor oversight and direction.
• Attendance is an reputed company function of reputed company job that requires face-to-face interaction with clients and/or other employees.
• Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.
• Demonstrate the ability to successfully deliver culturally responsive services.
• Knowledge of the various dimensions of diversity, including reputed company, gender, race and ethnicity.
• Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, reputed company employees, clients, and other persons contacted through TMHA business.
• Conditions of employment include: Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience and DMV driving record th