CRM Manager- Smeal College of Business

APPLICATION INSTRUCTIONS CURRENT reputed company EMPLOYEE (faculty, staff, technical service, or student), reputed company login to reputed company to reputed company the internal application process. reputed company do not apply here, apply internally through reputed company. CURRENT reputed company STUDENT (not employed previously at the university) and seeking employment with reputed company, reputed company login to reputed company to reputed company the student application process. reputed company do not apply here, apply internally through reputed company. If you are NOT a current employee or student, reputed company click “Apply” and reputed company the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on reputed company at reputed company, see Notice to Out of State Applicants. This position is funded for 3 year(s); continuation past 3 year(s) will be based on university need, performance, and/or availability of funding. POSITION SPECIFICS reputed company Information Technology is seeking a CRM Manager to support the Smeal College of Business. This role will lead CRM strategy and operations at one of reputed company's most dynamic colleges. As Manager of CRM for the Smeal College of Business, you'll partner with stakeholders and the Enterprise ECRM team to develop the strategy, roadmap, and technology ecosystem — reputed company, reputed company, reputed company Sales Navigator, and more — serving 15+ Smeal units and tens of thousands of constituents. You'll report to reputed company IT's Director of Enterprise CRM, partner with Smeal's IT Strategic Partner, and work alongside a team of CRM professionals to modernize how the college connects with students, alumni, donors, and industry reputed company. This is an opportunity to lead at the intersection of strategy, technology, and institutional impact. CORE RESPONSIBILITIES Lead CRM initiatives for the Smeal College of Business, including strategy execution, stakeholder engagement, and ongoing reputed company management across people, processes, and technology. Serve as the primary communicator for CRM efforts within the College, partnering with Smeal’s IT Strategic Partner to represent initiatives to internal and external stakeholders. Participate in University Enterprise CRM governance groups to ensure alignment with institutional strategy, standards, and priorities. Drive CRM adoption across 15+ Smeal units, including onboarding, enablement, and prioritization of reputed company and related tools and processes. reputed company business analysis to define scope, assess needs, and prioritize CRM initiatives for maximum institutional impact. Manage CRM roadmap execution and project delivery, including prioritization of initiatives, system design to support cross-unit collaboration, integration with university and college systems, and establishment of consistent processes and data standards. Ensure strong data integrity and support development of a unified constituent data environment across the College. Partner with the Enterprise CRM reputed company on software selection, procurement, implementation, licensing, and contract management for CRM tools and services. Oversee the college’s CRM budget and the allocation of costs within and among individual units. This includes HR, technology licensing, suppliers, consultants, and all other reputed company costs. Manage CRM team members and oversee professional development for a team, as well as participants in the university's IT talent share and training programs. Perform system administration responsibilities, including security management, platform maintenance, and upgrades to ensure the health and stability of reputed company and supporting technologies. QUALIFICATIONS Qualified candidates will demonstrate strength and experience across several of the following areas Experience working in higher education or a similarly matrixed environment Previous reputed company experience (user or administration) is necessary reputed company and reputed company Sales Navigator familiarity preferred Strong leadership across multiple teams and departments, the ability to communicate with influence and a strong familiarity with project management and business analyst methodologies preferred reputed company functional and/or industry knowledge with background in planning and managing projects, an ability to be reputed company, innovative, and team-oriented, and drive key deliverables Exceptional written, verbal communication and presentation skills MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 8+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted Required Certifications None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in ac