Custome Service & Sales Representativ – REMOTE

Role Description This is a part-time, remote role for a Customer Service & Sales Representative at Ki Eventz. In this position, the representative will handle inbound and outbound communications with clients and partners, respond to inquiries, and provide clear information about event offerings and services. Daily tasks include managing email and phone communication, guiding prospective participants or sponsors through registration and sales processes, and supporting clients before, during, and after events. The role involves maintaining accurate records of interactions, updating CRM or tracking tools, and identifying opportunities to upsell or cross-sell event services. The representative will collaborate with the event operations and marketing teams to ensure a consistent, positive client experience and support overall event success.

Qualifications

Strong Communication and Customer Service skills to interact professionally with clients, partners, and stakeholders. Sales skills with the ability to identify client needs, present solutions effectively, and support event registrations and sponsorships. Analytical Skills to interpret client feedback, track key metrics, and support data-informed decisions. Basic Finance understanding to manage quotes, invoices, and payment-related questions accurately. Prior experience in customer-facing roles, preferably in events, hospitality, or related industries. Comfort with remote work, including proficiency in online communication tools, CRM systems, and basic office software. Strong organizational skills, attention to detail, and the ability to manage multiple client interactions simultaneously. Commitment to inclusive, respectful communication and alignment with Ki Eventz’s mission of connection, creativity, and purpose.