Custome Service & Sales Representativ – REMOTE

Role Description This part-time remote role as a Customer Service & Sales Representative supports SPE UM SC’s engagement and outreach activities. The individual will respond to inquiries from students and external contacts via email, social media, and other communication channels, ensuring timely and professional support. Daily tasks include providing information about events and initiatives, guiding members through registration or sign-up processes, and maintaining accurate records of interactions. The role also involves promoting membership, programs, and sponsorship opportunities, conducting basic follow-ups with prospective partners, and collecting feedback to improve services. Collaborating with the committee, the representative will help prepare simple reports on member engagement and support ongoing communication campaigns.

Qualifications

Strong Communication skills, including clear written and verbal interaction in English. Customer Service abilities, with a focus on responsiveness, empathy, and problem-solving for student and partner inquiries. Sales skills to support membership promotion, event participation, and outreach to potential sponsors or collaborators. Analytical Skills to interpret basic engagement data, feedback, and trends to suggest improvements. Foundational Finance awareness for handling simple budgeting, sponsorship discussions, or tracking payments, if required. Organizational and time management skills to handle multiple remote tasks and meet deadlines in a part-time setting. Comfort using digital tools and social media platforms for communication and promotion (e.g., email, Facebook, Instagram, spreadsheets). Current student or recent graduate in engineering, sciences, business, or related fields is preferred; prior experience in customer-facing or sales roles is an advantage but not required.