Customer Advocate
Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support. The Mission Position Details - Job Type: Full-time, remote - Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time) - Training: Comprehensive 7-week orientation with full training and ongoing support - Environment: 100% remote work opportunity Requirements - Excellent active listening and problem-solving skills - Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone - A genuine passion for improving the lives of others Qualifications - High school diploma or equivalent (Bachelor's degree preferred) - Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field - Proficiency with various web-based platforms and tools - Strong attention to detail and organizational skills - Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote Preferred Experience - Experience in healthcare, insurance, social work, or mental health - Familiarity with medical terminology and health benefit plans - Proven success in remote customer facing role, especially in complex, high-volume environments Why you'll love working with DVS: - Competitive compensation and comprehensive benefits - Opportunities for professional growth and development - A supportive, inclusive, veteran-owned organization committed to excellence and service If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you. Apply today and join DVS, where your mission meets your purpose. Position details: - Start date: Hiring for multiple start dates in November and January - Schedule: 8-hour shift - Training: 8:00 AM – 4:30 PM (Eastern Time) - Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities - A pre-employment drug screening and criminal background check are required prior to employment