Customer Billing Support Specialist – Remote SaaS Subscription & Financial Operations Champion

About brighthush

At brighthush, we are on a mission to transform how organizations capture information, automate workflows, and deliver friction‑less digital experiences. Founded on the belief that work should be simple, intuitive, and empowering, brighthush has rapidly become a leading provider of no‑code productivity solutions that enable teams to do more with less.

Our platform powers thousands of companies worldwide, allowing everyday users to build custom forms, automate document generation, capture eSignatures, and streamline data‑driven processes—all without writing a single line of code. By putting powerful automation tools directly into the hands of non‑technical users, we help businesses accelerate growth, reduce manual effort, and unlock new levels of efficiency.

We are not satisfied with the status quo. At brighthush, we move fast, think deep, and build what’s next—powered by people, supercharged by AI. Our culture celebrates curiosity, relentless problem‑solving, and a bias toward action. If you thrive in an environment where feedback fuels improvement, clarity wins, and change is the default setting, you’ll feel right at home.

Why This Role Matters

Billing is the lifeblood of any SaaS business. Accurate, timely, and friendly billing interactions not only protect revenue but also shape the overall customer experience. As a Customer Billing Support Specialist at brighthush, you will be the trusted front‑line advocate for our customers, ensuring that every invoice, refund, and account update is handled with precision and empathy. Your work will directly influence customer satisfaction, retention, and the financial health of the organization.

Key Responsibilities

• Primary Point of Contact: Serve as the first line of support for inbound billing inquiries received via email, live chat, and scheduled phone calls.
• Daily Billing Operations: Prepare refunds and credits, issue invoices, process account changes, and update billing information with meticulous attention to detail.
• Data Accuracy: Verify and maintain up‑to‑date customer contact and payment information, ensuring the integrity of our financial records.
• Payment Issue Resolution: Diagnose electronic payment failures, collaborate with payment processors, and guide customers through resolution steps.
• Vendor Setup Support: Collect and validate basic company and banking details required for vendor onboarding.
• Ticket Management: Meet or exceed inbound ticket quotas while delivering timely, professional, and solution‑focused responses.
• Documentation & Knowledge Base: Contribute to written and video documentation for internal billing processes, focusing on clarity and reusability.
• Project Assistance: Provide ad‑hoc support for billing‑related projects, system migrations, and process improvement initiatives as directed by management.
• Cross‑Functional Collaboration: Partner with the Accounting Team, Product Team, and Customer Success colleagues to resolve complex issues and share insights.

Essential Qualifications

• 1–3 years of experience in a customer‑facing role, preferably within a SaaS or technology environment.
• Foundational understanding of billing concepts, including subscription models, recurring revenue, and SaaS pricing structures.
• Exceptional written and verbal communication skills in English, with the ability to translate technical or financial jargon into clear, customer‑friendly language.
• Strong organizational skills, high accuracy, and a keen eye for detail—especially when handling numbers and financial data.
• Demonstrated ability to multitask, prioritize competing deadlines, and adapt quickly to shifting priorities.
• Proven effectiveness in a remote work setting, including self‑motivation, disciplined time management, and collaborative teamwork across geographic boundaries.
• Basic analytical mindset: comfortable reviewing transaction logs, identifying patterns, and proposing corrective actions.
• Fundamental awareness of accounting principles, business workflows, and cross‑departmental processes.

Preferred (Bonus) Skills

• Hands‑on experience with billing platforms such as Zuora, Chargebee, or similar subscription management tools.
• Familiarity with ticketing systems like Zendesk, Freshdesk, or ServiceNow.
• Exposure to CRM platforms, especially Salesforce, for tracking customer interactions and financial data.
• Basic knowledge of SQL or data‑extraction tools to pull billing reports.
• Experience working in a fast‑growing tech startup or high‑velocity environment.

Core Skills & Competencies

• Customer Empathy: Ability to listen actively, understand pain points, and respond with genuine care.
• Problem Solving: Systematic approach to diagnosing billing discrepancies and proposing effective solutions.
• Technical Agility: Comfort navigating SaaS platforms, payment gateways, and internal tools without extensive training.
• Communication Excellence: Clear, concise, and friendly tone in both written and verbal interactions.
• Data Integrity: Commitment to maintaining accurate records and following compliance best practices.
• Team Collaboration: Proactive sharing of insights with accounting, product, and engineering teams to drive continuous improvement.
• Continuous Learning: Curiosity to stay updated on billing trends, regulatory changes, and emerging fintech solutions.

Career Growth & Learning Opportunities

At brighthush, we view every role as a launchpad for future leadership and specialization. As a Customer Billing Support Specialist, you will have access to:

• Mentorship Programs: Direct guidance from senior finance and operations leaders.
• Cross‑Departmental Rotations: Short‑term projects with Product, Engineering, or Customer Success to broaden your skill set.
• Professional Development Stipends: Annual budget for certifications, courses, or conferences related to finance, SaaS billing, or customer experience.
• Clear Promotion Path: Opportunities to advance to Billing Analyst, Senior Billing Specialist, or Billing Operations Manager within 12‑24 months based on performance.
• Innovation Forums: Regular hack‑style sessions where you can propose and prototype process improvements that could be rolled out company‑wide.

Work Environment & Culture at brighthush

We are a fully remote organization that embraces flexibility while maintaining a strong sense of community. Our core cultural pillars include:

• Transparency: Open‑door communication channels, weekly all‑hands, and shared OKRs keep everyone aligned.
• Inclusivity: A diverse workforce where every voice is heard, and equity is woven into hiring, promotion, and compensation practices.
• Growth Mindset: Continuous feedback loops, regular performance check‑ins, and a culture that celebrates learning from mistakes.
• Work‑Life Harmony: Flexible scheduling within Mountain or Pacific time zones, generous PTO, and mental‑health resources.
• Technology‑First: State‑of‑the‑art collaboration tools, secure VPN access, and a stipend for home‑office equipment.

Compensation, Perks & Benefits

We offer a competitive total‑reward package designed to attract and retain top talent:

• Base Salary: $55,000 – $60,000 USD per year, commensurate with experience.
• Performance Bonus: Up to 5% of base salary, tied to individual and company milestones.
• Equity Participation: Stock options that align your success with brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement Savings: 401(k) plan with company match.
• Learning & Development: Annual education allowance, access to online learning platforms, and internal knowledge‑sharing sessions.
• Remote Work Support: Home‑office budget, high‑speed internet reimbursement, and ergonomic equipment allowance.
• Paid Time Off: Generous vacation policy, sick days, and paid holidays.
• Diversity & Inclusion Initiatives: Employee resource groups, mentorship circles, and regular DEI training.

Our Commitment to Equal Opportunity

brighthush is an equal‑opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate based on race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other characteristic protected by law.

We strongly encourage individuals from all backgrounds—especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities—to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or future roles.

How to Apply

If you are ready to make a tangible impact on the financial experience of brighthush’s global customer base, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you’re excited about this opportunity.

Apply to Join brighthush Today

Take the Next Step

Joining brighthush means becoming part of a forward‑thinking, inclusive, and high‑performing team that values your growth as much as its own. If you thrive on solving real‑world billing challenges, love interacting with customers, and are eager to develop a career in SaaS financial operations, this is the role for you. Apply now and help us shape the future of no‑code productivity!