Customer Care Advocate – Dental Claims & Support Specialist at brighthush
About brighthush
brighthush is a leading provider of innovative dental benefits solutions, empowering individuals, families, and employers to access high‑quality, affordable dental care. With a mission to make dental health accessible and understandable, brighthush partners with top dental insurers, providers, and technology platforms to deliver seamless, customer‑centric experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence—values that drive our success and the satisfaction of our clients and their customers.
Role Overview
As a Customer Care Advocate at brighthush, you will be the frontline voice that connects our clients’ customers with the information, support, and solutions they need to navigate dental coverage, claims, and benefits. You will work remotely from a home office, supported by comprehensive training and a robust technology stack, and will play a pivotal role in maintaining the high standards of service that define brighthush.
Why This Role Matters
Every interaction you handle shapes the perception of brighthush. By providing accurate, empathetic, and timely assistance, you help customers feel confident in their dental benefits and reinforce our reputation for outstanding service. Your work directly contributes to customer retention, satisfaction, and the overall success of our partners.
Key Responsibilities
- Customer Interaction: Respond to inquiries via phone and email from brighthush customers who have dental insurance products or benefit plans. Deliver clear, concise, and accurate information while maintaining a friendly, professional tone.
- Claims & Coverage Support: Research and resolve questions related to policy provisions, claim status, basic procedures, and coverage eligibility. Escalate complex issues to the appropriate internal teams and track resolution status.
- Transaction Processing: Apply for this job