Customer Care Advocate I – Remote – Deliver Exceptional Service in a Mission‑Driven Insurance Environment

About brighthush

brighthush is a forward‑thinking insurance provider dedicated to safeguarding the well‑being of workers across the nation. With a mission to deliver clarity, compassion, and confidence to every policyholder, we blend cutting‑edge technology with a human touch to create a seamless experience for both our clients and our team. Our culture is built on integrity, collaboration, and continuous learning, ensuring that every employee feels empowered to grow, innovate, and make a real difference.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, supportive community.
• Impactful Work: Your voice will guide workers through critical insurance processes, directly improving their lives.
• Growth Opportunities: From on‑the‑job training to leadership pathways, we invest in your professional development.
• Competitive Compensation & Benefits: Comprehensive health plans, generous PTO, and a robust retirement program.
• Inclusive Culture: Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our success.

Key Responsibilities

As a Customer Care Advocate I, you will be the frontline champion for our policyholders and producers. Your daily tasks will include:

• Responding to inquiries across multiple channels—phone, email, chat, and social media—within established service level agreements.
• Resolving issues at first contact whenever possible, while escalating complex matters to the appropriate teams.
• Managing policy administration tasks such as changes, cancellations, and payment plan setups in compliance with state statutes and regulatory requirements.
• Maintaining accurate, up‑to‑date records in our CRM and policy management systems.
• Collaborating with cross‑functional teams (Underwriting, Claims, Billing, Compliance) to ensure a consistent, high‑quality customer experience.
• Identifying process inefficiencies and proposing data‑driven improvements to enhance service delivery.
• Participating in ongoing training programs covering workers’ compensation insurance, industry best practices, and new technologies.
• Adhering to company policies on resource usage, data security, and confidentiality.
• Contributing to a positive, inclusive team culture through knowledge sharing and peer support.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 13 years of customer service experience, with a strong preference for insurance or related fields.
• Registered Workers Compensation Specialist (RWCS) designation required within 12 months of hire (training provided by brighthush).
• Valid driver’s license.
• Proficiency in Microsoft Office Suite and experience with CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a proactive, solution‑oriented mindset.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity.

Preferred Qualifications

• Experience with workers’ compensation insurance products and state regulatory frameworks.
• Knowledge of policy administration software such as Guidewire or Salesforce.
• Previous experience in a remote or hybrid team setting.
• Multilingual capabilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Technical Proficiency: Quick learner of new systems and tools.
• Time Management: Ability to juggle multiple priorities while meeting deadlines.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights.
• Adaptability: Thrives in a fast‑changing environment and embraces continuous improvement.
• Data‑Driven Decision Making: Uses metrics and analytics to inform actions.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as you grow. As a Customer Care Advocate I, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews with clear pathways to promotion—advancing to Senior Advocate, Team Lead, or Manager roles.
• Cross‑training opportunities across departments such as Claims, Underwriting, and Product Development.
• Access to industry conferences, webinars, and certification programs (including advanced RWCS tracks).
• Internal tuition reimbursement for relevant courses and degrees.

Work Environment & Culture

Our hybrid‑friendly, remote‑first approach means you can work from home, a co‑working space, or any location that suits your lifestyle. We provide:

• High‑speed internet stipends and ergonomic equipment allowances.
• Regular virtual team‑building events and quarterly in‑person retreats.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Employee resource groups that celebrate diversity and foster belonging.
• Health and wellness programs, including virtual fitness classes and mental health resources.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

Apply for this job