Customer Care Agent
Job Description
What you will be working on Main challenge - We are hiring a Customer Care Agent to support players of Disney Dreamlight Valley and ensure high-quality, timely resolution of customer requests. - This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality. What it means on a daily basis - Handle customer requests via tickets, with potential phone support, in English and French - Investigate and resolve issues using internal tools and knowledge bases - Track, document, and follow up on cases until full resolution - Escalate complex or technical cases to relevant teams when needed - Identify recurring issues and contribute to improving support processes and templates What success will look like - Fast and accurate resolution of customer cases with a strong focus on quality - High level of customer satisfaction and service consistency - Effective workload management and strong prioritization skills - Active contribution to improving support workflows and reducing recurring issues Who you would be working with - You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. Your recruitment journey - Recruiter interview - Test Team interview with Hiring Manager and Language Speaker in English and French Where this role can take you - This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.
Qualifications
What you need to succeed - Fluent English (written and spoken) + Ukrainian proficiency - Upper-Intermediate or Advanced level of French is required; Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) - Ability to manage workload, prioritize tasks, and work effectively under pressure Who you are - Strong communication, empathy, and customer-oriented mindset - Problem-solving skills with ownership and responsibility for outcomes - Calm, organized, and proactive approach in stressful situations - Ability to collaborate effectively within a team and adapt to changes Additional Information What’s in it for you - Benefits - Possibility to work remotely in a global product company with talented people - Competitive salary based on your experience and skills - 21 days of paid vacation, 5 paid sick days, plus national holidays - Medical insurance and access to a psychologist - Parental leave support - Access to internal learning platform (courses, trainings, certifications) - Employee Referral Program with attractive bonuses - Full technical support and equipment provided Life at Gameloft - At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. - Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms. - We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office. How to proceed - Please apply with your CV in English. - Qualified candidates will be invited to complete a test assessment as part of the selection process.