Customer Care Representative - Remote

Customer Care Representative - Remote Opportunity!Job DescriptionTitle :Customer Care RepresentativeLocation :Fort Smith, ARSalary :$15.00 / hour or $16.00 / hour if you are bilingual in Spanish.Benefits :Health Insurance, 401K, Sick Leave and Paid time off.Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity.What's in It for You :Opportunity to use your interpersonal skills to assist customers who need payment plans or other debt solutions.Multi-year contractMagellan offers benefits including Health Care, 401K and Paid Time Off.Responsibilities :The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due.Must be able to :Listen and offer solutions to upset customersRepresent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectationsFollow Collection laws, processes and proceduresIdentify and escalate priority issues to the leadership teamAccurately process and record call transactionsStay current on system changes, Collection law updates and trainingManage call time effectively in order to meet performance criteria objectivesQualifications :Excellent phone etiquette with the ability to speak clearly and professionallyExperience with debt collections, call center work, or soft sales is a plusMust have a friendly and positive approach to difficult situationsAbility to remain calm under pressureType at least 25 wpm with >85% accuracy.